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Automatic renewal and cancellation

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Your VPS renews automatically

To stop renewal, cancel the service in the portal before the next invoice is created.

Renewal invoices are created 7 days before your service’s due date.

How to cancel your VPS →

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When we send invoices

We create a pro-forma invoice 7 days before the due date of your service. A pro-forma invoice is like an offer:
  • If you pay it, your service renews and we issue a fully compliant tax invoice.
  • If you don’t pay it, we send payment reminders. If it stays unpaid, we suspend the service, then terminate it and wipe all data.
See the full timeline: VPS Billing Workflow and Data Retention Policy.

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Renew instantly from the portal

Don’t want to wait? You can renew a service any time. In your client portal, open Services → My Services and select the VPS. Find the blue Create Invoice / Renew button beneath Payment Method, beside the service card.
Manage Product page with Create Invoice / Renew highlighted beneath Payment Method

Fresh portal view. Account-specific billing values are hidden.

This lets you:
  • Generate the renewal invoice immediately.
  • Select the billing cycle you want to renew for.
The annual 11+1 offer gives you one month free. You pay for 11 months and get 12.This offer uses a coupon. Purchases made with it are not eligible for a refund under the 24-hour refund policy.
You can also contact our team to issue an upfront invoice for you.

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Automatic payments

If you have a credit card on file, a PayPal subscription set up, or account credit available, renewal pro-forma invoices are paid automatically. We apply available account credit by default unless you opt out of automatic credit application. When account credit is applied, your service renews right away. Learn more:

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For resellers: opt out of automatic credit application

If you work with account credit and prefer to review renewal invoices before paying, contact support. We can configure your account to disable automatic credit application during scheduled invoice creation. This is an account-level billing arrangement. We continue to issue renewal invoices, and you must pay them by their due dates. We manage other automatic payment arrangements separately. See Can I disable automatic credit application to renewal invoices? and Optional credit handling during invoice creation.

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Accidentally renewed a service?

You can request to convert the payment into account credit. Terms and conditions apply. See Accidental Renewal: Convert Payment to Account Credit.
Last modified on October 4, 2026