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What is your data retention period?

EDIS Global maintains specific data retention policies to ensure data security and compliance. Below are the key details regarding data retention for cancelled services and backups.

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1. Cancelled services

VPS data is retained for six days after service termination, then permanently deleted. This also applies when you request cancellation with immediate effect.
  • Immediate cancellation: The VPS stops when it is terminated. Its data remains stored during the six-day retention period.
  • End-of-term cancellation: The VPS continues running until its due date. The retention period starts when the service terminates on that date, not when you submit the cancellation request.
  • Recovery or reactivation: You can withdraw an immediate or end-of-term cancellation as long as the server has not been deleted, for up to six days after termination. Open Manage Cancellations in the portal to withdraw the request or restore the VPS. See Manage VPS cancellation requests. If no suitable action is available, contact support promptly. After deletion, the data cannot be recovered.
  • Invoice status: Cancelling an invoice, or removing a VPS’s charges from a combined invoice, is a billing action. It does not establish whether the VPS data has been deleted.
  • Customer responsibility: Back up your data before requesting cancellation. The retention period is not a substitute for maintaining your own backups.
For cancellation timelines, see the VPS cancellation guide. For suspension and termination due to non-payment, see the VPS billing workflow.

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2. Backups

  • QCOW2 image backup: When you request a downloadable .qcow2 image backup of your VPS, we provide a 30-day window to download and store your backup.
  • Service fee: We charge a fee of EUR 25 for generating the backup.
  • Download link: We provide a secure, password-protected download link, valid for 30 days. After this period, we automatically delete the backup for security and privacy reasons.
  • Recommendation: We recommend that you manage your machines and regularly back up your server data.
For detailed instructions, see Requesting a Downloadable .qcow2 Image Backup.

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Summary

  • Cancelled VPS data: Deleted six days after service termination, including immediate termination. Check Manage Cancellations for self-service recovery of an eligible VPS, or contact support before deletion.
  • QCOW2 backups: Available for download for 30 days after creation.
Ensure timely payment, backups and data management to prevent data loss.
Last modified on September 30, 2026