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Which option should I use?

Both dashboard restart options interrupt the VPS and its services. They are not a substitute for a clean restart inside Linux or Windows: unsaved work or pending disk writes may be lost. Use the operating system’s restart option whenever it is responding.

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Find the Restart menu

  1. Sign in to the VPS Management Portal.
  2. Open Services → My Services, then select your VPS.
  3. On the Server Information tab, find the server management panel.
  4. Click the yellow Restart button to open the menu.
VPS server management panel with the yellow Restart dropdown button highlighted.

The yellow Restart button opens the restart options.

The menu contains Restart VPS and Power Cycle VPS. Opening the menu does not restart the server; you still need to select an action.
Expanded Restart menu showing Restart VPS — Restart the virtual machine, and Power Cycle VPS — Power off, then power on.

Select Restart VPS first. Use Power Cycle VPS if a restart does not resolve the problem.

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Restart VPS

Select Restart → Restart VPS to reset the virtual machine without a full power-off/power-on cycle. The operating system reboots, but the process hosting the virtual machine and its VNC server stay running. If VNC is already enabled, you can follow the boot process in the console.
  1. To watch the reboot, click Start VNC if VNC is disabled, then click Open Console. See the VNC guide.
  2. Open Restart and select Restart VPS.
  3. Wait for the operating system to boot, then reconnect to SSH or Remote Desktop.
Keeping VNC available does not keep applications, SSH or Remote Desktop connected. Those services are interrupted while the operating system restarts. Older instructions may call this action Reset VPS; the current dashboard label is Restart VPS.

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Power Cycle VPS

If Restart VPS does not resolve the problem, select Restart → Power Cycle VPS. This powers the virtual machine off and back on, starting a new virtual machine process. It also stops the existing VNC server. If you were using VNC, use Start VNC again and reopen Open Console after the power cycle. Wait for the operating system and services to start before reconnecting. If the VPS still does not respond, contact support with your VPS ID or IP address, the time of the problem and what you can see in the console.

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Restart gracefully from Linux or Windows

For routine maintenance, save your work and restart from inside the operating system.

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Linux

Connect through SSH or the console and run:
If you are logged in as root, omit sudo. SSH disconnects during the reboot; reconnect after the server has started.

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Windows

Select Start → Power → Restart inside Windows. Your Remote Desktop session disconnects during the reboot; reconnect once Windows and Remote Desktop are ready.

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Start or stop a VPS

  • Start turns on a stopped VPS.
  • Stop powers off the VPS and leaves it off. If Linux or Windows is responding, shut it down from inside the operating system first. Use sudo shutdown -h now on Linux or Start → Power → Shut down on Windows.
Restarting does not reinstall the operating system. Reinstall OS is a separate action that overwrites the existing system and data. Keep backups outside the VPS. Stopping a VPS does not cancel the service. To end the service, request cancellation in your client account.
Last modified on October 4, 2026