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Your Support PIN helps us verify account ownership when processing sensitive VPS-related requests such as bespoke reinstalls, manual IP changes, or account modifications.

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Where can you find your Support PIN?

Your Support PIN is included in the VPS credentials email sent immediately after you place your order. Look for an email with one of the following subjects:
  • EDIS Global: Your Linux VPS Credentials
  • EDIS Global: Your Windows VPS Credentials
You can find the Support PIN in the Plan details section of the email, directly below your KVM ID.
Location of Support PIN in welcome email

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Support PIN in the control panel

You can also find your Support PIN directly in the VPS control panel.

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Steps

  1. Log in to the VPS Management Portal.
  2. Open Services → My Services.
  3. Select your VPS instance.
  4. On Server Information, locate the Information panel.
Find the Support PIN row below the IP-address information.
Information panel with the Support PIN row highlighted and the value masked

The PIN and server details are anonymized.

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When do you need the Support PIN?

We may ask you to provide your Support PIN when:
  • Contacting support regarding your VPS
  • Requesting sensitive changes
  • Authorizing reinstalls or IP changes
  • Verifying account ownership

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Security recommendations

  • Keep your Support PIN confidential
  • Do not share it publicly or with unauthorized users
  • Only provide it directly to EDIS Global support staff when requested

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Need help?

If you cannot locate your Support PIN, please contact EDIS Global Support through Messenger, Telegram, WhatsApp, or the support portal.
Last modified on September 30, 2026