Billing & Lifecycle
Accidental Renewal: Convert Payment to Account Credit
Learn how to cancel an auto-renewed service, provide the necessary information, and request to have your payment converted to account credit. Simple steps to resolve mistaken renewals.
Accidentally Renewed a Service? Read how to Convert your Payment to Account Credit
If you’ve accidentally renewed a service but intended to cancel it, follow these steps to request a conversion of your payment to account credit.
- Cancel the affected service: Log into your dashboard and cancel the service that was renewed by mistake. This ensures it won’t be auto-renewed again in the future.
- Gather the necessary information: You will need to provide the invoice number for the service in question, as well as any associated IP addresses.
- Contact the support team:
Reach out to our support team via messenger or email, and include the following details:
- Invoice number
- Affected IP addresses
- Reason for your request
- Processing Conversion Once our support team reviews your request and confirms the cancellation, your payment will be transferred to your credit balance. You can then use the credit towards future services with us.
The Following Conditions Apply
The request must be filed before the service’s due date. The payment must have been made within 24 hours of your request.
Payments are transferred to your account balance, not refunded as direct payments. EDIS Global reserves the right to decline your request but will strive to find a fair resolution for your situation.