🕓 Scheduled billing window
Every night, EDIS Global performs a scheduled billing window to process invoices, service renewals, and account updates across all active VPS accounts.During this time, billing automation ensures accuracy, prevents conflicts, and maintains data integrity.
⏰ Timeframe
The billing window occurs daily between midnight and 05:15 CET (Central European Time).
⚠️ Do not place new orders or modify services between 00:00 CET and 05:15 CET, as transactions may be delayed or temporarily locked during this period. If support has configured your account to disable automatic credit application during invoice creation, your credit balance is temporarily unavailable during the optional credit hold described below.
Optional credit handling during invoice creation
By default, available account credit is automatically applied when renewal invoices are created. If you prefer to review invoices before paying, contact support. We can disable this automatic credit application during scheduled invoice creation through an account-level billing arrangement. For accounts with this arrangement, the system backs up the credit balance and temporarily sets it to zero at 03:58 CET, before the billrun starts. After invoice creation has finished, the full credit balance is restored at 05:15 CET. Your balance may therefore temporarily show zero during this period. The credit is held for the billing window and restored afterward, so you can review invoices and manually apply credit once the window has ended.Important
This arrangement affects automatic credit application during invoice creation. Renewal invoices continue to be issued and must be paid by their due dates. Other automatic payment arrangements, such as credit card payments or PayPal subscriptions, are managed separately. For most customers, we recommend keeping automatic credit application enabled and requesting cancellation when a VPS is no longer needed. See Can I disable automatic credit application to renewal invoices?.🧾 What happens during the billing window
- Invoice Generation – Renewal invoices are created for upcoming services.
- Credit Card Charges – Automatic payment attempts are processed.
- Optional credit hold – Account credit is temporarily set to zero before invoice creation and restored afterward, if support has configured this arrangement.
- Service Suspension – Non-paid services are automatically suspended.
- Service Termination – Terminations are processed.
- Finalization – After 05:15 CET, all billing operations resume as normal.
⚙️ Service suspension
Service suspension (if related to non-payments) happens during the billrun window.A VPS suspended for non-payment is automatically reactivated once its outstanding renewal invoice is paid. A cancelled invoice cannot be paid, but its status alone does not establish whether VPS data has been deleted. If you requested immediate termination, the VPS stops, but its data remains stored for six days after termination. Contact support promptly to request recovery or reactivation before permanent deletion. For a combined invoice, removing a terminated VPS’s charges leaves the other services’ charges in place. Paying those remaining charges does not reactivate the terminated VPS. See Data Retention Periods and the VPS cancellation guide for immediate and end-of-term cancellation. 📘 For full details, see:
VPS Billing Workflow → Automated Billing Lifecycle
✅ Summary
- The billing window ensures accurate renewals and payment processing.
- Do not place orders or top up your account between 00:00–05:15 CET.
- If support has configured the optional credit hold, account credit is temporarily set to zero during invoice creation and restored afterward.
- Automatic attempts to charge your saved payment method (via our payment provider).
- Service suspensions and terminations are handled during the billrun.
Last updated: September 2026