🕓 Scheduled Billing Window
Every night, EDIS Global performs a scheduled billing window to process invoices, service renewals, and account updates across all active VPS accounts.During this time, billing automation ensures accuracy, prevents conflicts, and maintains data integrity.
⏰ Timeframe
The billing window occurs daily between midnight and 05:15 CET (Central European Time).| Process | CET Time | UTC Time |
|---|---|---|
| Pre-billing procedures | 00:01 CET | 23:01 UTC |
| Credit Manipulation – Start | 03:58 CET | 02:58 UTC |
| Billrun – Start | 04:00 CET | 03:00 UTC |
| Billrun – End | ~05:00 CET | ~04:00 UTC |
| Credit Manipulation – End | 05:15 CET | 04:15 UTC |
💰 Credit Manipulation
These are special pre-billrun procedures designed to protect billing integrity and prevent unwanted automatic renewals. At Credit Manipulation Start, the system safely backs up account credit and temporarily sets it to zero.At Credit Manipulation End, after the billrun has finished, the full account credit is restored to the client account.
Important:
By default, 99% of customers have their account credit automatically applied to renewal invoices.However, a small group of resellers have opted out of this automatic credit application. For these resellers, account credit is locked during the billing window and restored afterward. If you are interested in this billing behaviour, please get in touch with our support team.
🧾 What Happens During the Billing Window
- Invoice Generation – Renewal invoices are created for upcoming services.
- Credit Card Charges – Automatic payment attempts are processed.
- Credit Manipulation – Credits are temporarily locked to ensure billing accuracy (if configured).
- Service Suspension – Non-paid services are automatically suspended
- Service Termination – Terminations are processed
- Finalization – After 05:15 CET, all billing operations resume as normal.
⚙️ Service Suspension
Service suspension (if related to non-payments) happens during the billrun window.If your service is suspended for non-payment, it will automatically reactivate once an invoice gets paid. Once an invoice shows cancelled, it can not longer be paid, the service no longer exists. 📘 For full details, see:
VPS Billing Workflow → Automated Billing Lifecycle
✅ Summary
- The billing window ensures accurate renewals and payment processing.
- Do not place orders or top-up your account between 00:00–05:15 CET.
- Account credit is backed up, temporarily locked, and restored automatically
(if configured for your account) - Automatic attempts to charge your saved payment method (via our payment provider).
- Service suspensions and terminations are handled during the billrun.
Last updated: November 2025