How to top up your account credit
Adding funds to your account allows you to pay future invoices automatically or manually apply credit to existing invoices.Steps to add funds
- Log in to the Client Portal.
- Go to the Billing section.
- Click “Add Funds”.
- Enter the amount you want to add.
- Select your preferred payment method.
- Click “Add Funds” and follow the checkout process.
How payments work
- Renewal invoices generated after you top up your account have available credit applied automatically by default. If the credit covers the invoice in full, it is marked as paid.
- Invoices that already existed before you topped up your account are not paid automatically. To use your account credit for these invoices, open the invoice and click Apply Account Credit.
- Overpayments are automatically credited to your account balance.
- Underpayments (when a lesser amount is received) must be resolved manually and may require an additional payment.
Important notes for crypto payments
- Always cover crypto transaction (TX) fees when sending crypto payments.
- To avoid underpayment issues with cryptocurrency, it’s better to slightly overpay rather than risk being short by a small amount. Overpayments are automatically forwarded to your account balance.
- Underpayments will require an additional payment to get the full amount credited.