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How to top up your account credit

Buying one VPS, or unsure whether you will keep it? Pay for the service directly at checkout. You do not need to top up first. Direct payment does not guarantee a refund. The refund policy still applies.
Only top up money you intend to spend on EDIS Global services. Account credit is a prepaid EUR balance for future purchases and renewals. It can pay new orders, future invoices automatically, or existing invoices when you apply it manually.

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Where an approved service refund goes

If you pay for a service with account credit, any approved refund for that service returns to your account credit balance. It does not return to a bank account, card or crypto wallet. This also applies when you originally bought the credit with cryptocurrency. Remaining credit is for future EDIS Global purchases and renewals, not withdrawal or onward transfer. Refund eligibility and mandatory legal rights remain unchanged. Our support team reviews duplicate payments, accidental transfers and billing errors under the incoming and outgoing payments policy. Read the incoming and outgoing payments policy for prohibited use, risk-based verification and refund safeguards.

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Steps to add funds

  1. Log in to the Client Portal.
  2. Go to the Billing section.
  3. Click Add Funds.
  4. Enter the amount you want to add.
  5. Select your preferred payment method.
  6. Click Add Funds and follow the checkout process.

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How payments work

  • Renewal invoices generated after you top up your account have available credit applied automatically by default. If the credit covers the invoice in full, EDIS Global marks it as paid.
  • Invoices that already existed before you topped up your account are not paid automatically. To use your account credit for these invoices, open the invoice and click Apply Account Credit.
For cryptocurrency top-ups, the amount credited depends on the confirmed payment received. See the section below. If another payment method leaves a top-up unpaid, contact support. If you prefer to review renewal invoices before paying, support can configure your account to disable automatic credit application during scheduled invoice creation. See Can I disable automatic credit application to renewal invoices?.

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Top up with cryptocurrency

Select Crypto by EDIS Global, then select the currency and network in checkout. See the supported currencies and blockchains.
  • You can round up or overpay. EDIS Global automatically credits any amount received above the required payment to your account balance. Make sure the required amount arrives after any sending fees.
  • Use the address and instructions created for this top-up invoice. There is no permanent account-credit deposit address.
  • Wait for the required blockchain confirmations before relying on the credit.
  • If a cryptocurrency Add Funds payment is smaller than requested, EDIS Global adjusts the top-up invoice to the confirmed amount received. That EUR value is added to your account credit.
  • EDIS Global adds excess value from an applied payment to your account credit. A separate payment arriving after the top-up invoice is already paid may require manual review.
An ordinary service invoice behaves differently: a partial payment reduces its outstanding balance but leaves it unpaid until the remaining amount is covered.

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Cancel top-up invoices

If you accidentally create one or more top-up pro forma invoices, EDIS Global cancels them automatically if they remain unpaid. You do not need to take any action.
Last modified on November 3, 2026