Billing & Lifecycle
How to Top Up Your Account Credit
Learn how to add funds to your account, apply credit to invoices, and avoid underpayment issues. Step-by-step guide for account top-ups.
How to Top Up Your Account Credit
Adding funds to your account allows you to pay future invoices automatically or manually apply credit to existing invoices.
Steps to Add Funds
- Log in to the client panel.
- Go to the Billing section.
- Click on “Add Funds”.
- Enter the amount you want to add.
- Choose your preferred payment method.
- Click “Add Funds” and follow the checkout process.
How Payments Work
- Future invoices will be paid automatically using your account credit.
- Existing invoices are not paid automatically, but you can manually apply credit to them.
- Overpayments are credited to your account balance.
- Underpayments (when the full amount is not received) must be resolved manually and may require an additional payment.
Important Notes for Crypto Payments
- Always cover transaction (TX) fees when sending crypto payments.
- To avoid underpayment issues, it’s better to slightly overpay rather than risk being short by a small amount.
- Underpayments will require an additional payment to get the full amount credited.
Cancel Top-Up Invoices
If you accidentally create one (or even multiple) top-up pro forma invoice, our system will automatically cancel these documents after approximately 36 hours. You don’t need to be concerned about these, we’ll take care of them automatically.