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Country Changes in Client Accounts

For accounting, tax, and regulatory compliance reasons, we generally do not allow changes to the country associated with a client account. The country assigned to an account determines:
  • Applicable VAT rules
  • Invoicing requirements
  • Tax reporting obligations
Changing the country may affect past and future invoices, which is why such changes are restricted.

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When Can a Country Change Be Considered?

A country change may only be reviewed if both of the following conditions are met:
  • The current country is outside the European Union
  • The new country is also outside the European Union
Country updates may only be considered for non-EU → non-EU changes.

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When Country Changes Are Not Allowed

Country changes are not permitted if any EU country is involved, including:
  • Moving from a non-EU country to an EU country
  • Moving from an EU country to a non-EU country
  • Moving between two EU countries
If any EU country is involved in the change, the country in the existing account cannot be updated.
If your legal residence or company registration has changed to a country that involves the European Union, a new client account must be created under the correct country.
Services cannot be transferred between client accounts.

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Updating Other Account Details

You can update other account details at any time in your client area, including:
  • Company Name
  • Address
  • Email address
  • VAT ID
Update them here: Open Control Panel

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Requesting a Non-EU → Non-EU Country Update

If you believe your case qualifies for a non-EU → non-EU country update, please contact: support@edisglobal.com Our team will review the request and confirm whether the change can be applied.
Moving or transferring existing VPS services to a different client account is not possible.
More information:
Moving / transferring services to a different client account