Manage VPS cancellation requests

Changed your mind and want to keep your VPS? You can withdraw a cancellation request as long as the server has not been deleted. This includes the period after termination, for up to six days after the termination date. This applies to both immediate and end-of-term cancellations. Open Manage Cancellations in the VPS Management Portal to revoke the request or restore the VPS.

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How long can I withdraw a cancellation?

Deletion is the cutoff, not termination. You can withdraw the request before the VPS is permanently deleted. The retention window lasts up to six days after the actual termination date, not six days after you submitted the cancellation request.

• End-of-term cancellation: The VPS terminates on its due date. The six-day window starts on that termination date.
• Immediate cancellation: The VPS terminates immediately. The six-day window starts then.

Act before deletion: once the server has been permanently deleted, withdrawal and data recovery are no longer possible. See the VPS billing workflow for the full non-payment timetable and Data Retention Periods for the deletion policy.

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Find an outstanding cancellation request

An individual VPS with a cancellation request displays this notice at the top of its Manage Product page:

There is an outstanding cancellation request for this product/service

This means a cancellation request is recorded for that service. An Active status alone does not mean that a scheduled cancellation has been removed. To manage the request, click Home in the portal navigation to return to the main dashboard.

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Open Manage Cancellations

On the main dashboard, find VPS Cancellation Requests and click Manage Cancellations. The banner shows how many VPS cancellations can still be revoked or recovered. You can also open the Manage VPS cancellations page directly after signing in.

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Revoke a scheduled end-of-term cancellation

1. Find the VPS in the list. If needed, enter its service ID, hostname or IP in the search field and click Search.
2. Check the Service, IP / Hostname, Cancellation, Current Status and Deadline / Due Date columns to make sure you have found the correct VPS. The Cancellation column shows a scheduled end-of-term request as End of Billing Period.
3. Click the green Revoke Cancellation button in that VPS’s row.
4. Confirm the prompt: “Keep this VPS and revoke its end-of-period cancellation request?” Only confirm if you want to keep the VPS.

Revoking withdraws the scheduled cancellation request so the VPS is no longer scheduled to terminate because of that request. Review the result in the portal, then reopen the VPS’s Manage Product page to check that the outstanding-cancellation warning has cleared.

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If the VPS has already been terminated

You can still withdraw an immediate or end-of-term cancellation while the server has not been deleted, for up to six days after termination. Open Manage VPS cancellations, find the VPS and follow the available recovery action. If the VPS is not listed or no suitable action is available, contact support promptly, before deletion.

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Check your re-issued renewal invoices

When you withdraw a cancellation, EDIS Global re-issues renewal invoices to ensure correct renewal and continuation of the service. Open Billing → My Invoices in the portal and check your invoices folder or billing email for the re-issued invoice. Review its amount, due date and payment status, and pay any amount due. Do not rely on an earlier invoice marked Cancelled. If you are unsure which invoice to pay or whether renewal is in order, ask our support team. See How to find and download your invoices for help locating them.

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Want to cancel a VPS instead?

Follow Cancel a VPS to submit a new cancellation request and understand the immediate and end-of-term options.