Withdraw a VPS cancellation before server deletion, up to six days after termination. Use the EDIS Global portal and check re-issued renewal invoices.
Changed your mind and want to keep your VPS? You can withdraw a cancellation request as long as the server has not been deleted. This includes the period after termination, for up to six days after the termination date. This applies to both immediate and end-of-term cancellations. Open Manage Cancellations in the VPS Management Portal to revoke the request or restore the VPS.
Deletion is the cutoff, not termination. You can withdraw the request before the VPS is permanently deleted. The retention window lasts up to six days after the actual termination date, not six days after you submitted the cancellation request.
End-of-term cancellation: The VPS terminates on its due date. The six-day window starts on that termination date.
Immediate cancellation: The VPS terminates immediately. The six-day window starts then.
Act before deletion: once the server has been permanently deleted, withdrawal and data recovery are no longer possible.
The billing workflow highlights the six days between termination and deletion. This non-payment example counts days from the renewal due date; customer-requested cancellations use their actual termination date.
On the main dashboard, find VPS Cancellation Requests and click Manage Cancellations. The banner shows how many VPS cancellations can still be revoked or recovered.
On the main dashboard, click Manage Cancellations. Account details and counts are hidden.
Find the VPS in the list. If needed, enter its service ID, hostname or IP in the search field and click Search.
Check the Service, IP / Hostname, Cancellation, Current Status and Deadline / Due Date columns to make sure you have found the correct VPS. The Cancellation column shows a scheduled end-of-term request as End of Billing Period.
Click the green Revoke Cancellation button in that VPS’s row.
Confirm the prompt: “Keep this VPS and revoke its end-of-period cancellation request?” Only confirm if you want to keep the VPS.
Click Revoke Cancellation for the correct VPS. The service ID and IP address shown here are fictional; dates are hidden.
Revoking withdraws the scheduled cancellation request so the VPS is no longer scheduled to terminate because of that request. Review the result in the portal, then reopen the VPS’s Manage Product page to check that the outstanding-cancellation warning has cleared.
Revoking a cancellation does not reactivate a suspended VPS. If the service is suspended for non-payment, pay its outstanding renewal invoice to restore service.
You can still withdraw an immediate or end-of-term cancellation while the server has not been deleted, for up to six days after termination.Open Manage VPS cancellations, find the VPS and follow the available recovery action. If the VPS is not listed or no suitable action is available, contact support promptly, before deletion.
When you withdraw a cancellation, EDIS Global re-issues renewal invoices to ensure correct renewal and continuation of the service.Open Billing → My Invoices in the portal and check your invoices folder or billing email for the re-issued invoice. Review its amount, due date and payment status, and pay any amount due. Do not rely on an earlier invoice marked Cancelled.If you are unsure which invoice to pay or whether renewal is in order, ask our support team. See How to find and download your invoices for help locating them.
