⏳ Simplified VPS billing workflow
Automated billing workflow for non-payment. This timetable shows when renewal invoices and reminders are sent, and when an unpaid VPS is suspended, terminated, and permanently deleted. Day 0 is the renewal due date. Customer-requested cancellation follows a different timeline. See the VPS cancellation guide for immediate and end-of-term cancellation.🛠 Service recovery options
✅ If your invoice shows unpaid
If your VPS is suspended for non-payment, pay its outstanding renewal invoice to reactivate it automatically. If the VPS has already been terminated, contact support promptly to request recovery or reactivation before its data is permanently deleted.
❌ If your invoice is cancelled
In the automated non-payment workflow, the renewal invoice is cancelled when the VPS data is permanently deleted. This happens six days after termination, or 20 days after the invoice due date, as shown in the timetable above. At this stage, your VPS data has been permanently deleted. Recovery is no longer possible.
Exception: you requested cancellation yourselfFor immediate or end-of-term cancellation, the invoice may be cancelled before data deletion. If the invoice covers multiple services, only the VPS’s charges are removed. Your VPS data remains stored for six days after the actual termination date.During this period, contact support promptly to request recovery or reactivation. See the VPS cancellation guide and Data Retention Periods.
Client responsibility notice
As a VPS customer, you are solely responsible for:- Managing your virtual machines
- Creating regular backups of your servers
- Securing all important data
- Keeping payment methods updated to avoid suspension and deletion