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VPS Cancellation and 24-hour Refund Policy

If you have recently purchased a VPS, you may request a refund within a period of 24 hours from the time of purchase.

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How to claim a refund

1

Send the below fully filled-in template to our support team

(messenger, whatsapp, telegram, email, …). The IP address and the support PIN are displayed in your KVM management dashboard and are mandatory.
Refund Template
--- template begin ---

I ordered a service with you within the last 24 hours and I would like to return the product. I cancelled the product with immediate effect and I hereby request a refund for
IP address: xxx.xxx.xxx.xxx
Support PIN: xxxxxxxx

--- template end ---
2

Request a cancellation through our KVM management portal

cancel service with immediate effect (not by the end of the billing period)

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Policy Restrictions

  • Refund Limit One refund request per customer within a 12-months timeframe. Additional requests will not be considered.
  • Eligibility Refund requests received after the 24-hour timeframe will not be considered. The refund policy does not apply if you purchased special/discounted deals, made use of a discount code, revoked a cancellation request, added pool-traffic to a service, or ordered an upgrade for the plan.

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Review and Eligibility:

  • Our team will review your request to determine if you qualify for a refund.
  • Should you meet the eligibility criteria, we’ll proceed with the termination of the service, create a credit note (as required by law), and initiate a refund to your original payment method.

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Payment Method Details:

  • For refunds in cryptocurrency, the global Crypto Travel Rule applies and the following data is required to process a refund:

    Recipient Wallet, Blockchain and Protocol: e.g. Ethereum, ERC20
    Recipient’s name, Recipient’s date of birth, Recipient’s place of birth     Type of wallet: VASP: e.g. Bybit, Binance or non custodial wallet
  • While refunds are processed promptly upon receiving written confirmation from our team, the timeframe in which it appears on your statement can vary based on your payment method. For instance, AliPay transactions may reflect after up to 10 days.

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Additional Information:

  • It’s crucial to note that any refund request submitted after 24 hours from the time of purchase will not be considered. However, you retain the right to cancel your product at any time.
  • Requests missing an IP address or Support PIN cannot be processed.
  • The refund policy does not cover special or discounted deals, instances where discount codes were applied, upon revocation of a cancellation request, after adding pool-traffic to a service, or post ordering an upgrade for the plan.
  • We understand that refund requests may sometimes be necessary. Therefore, each customer is allowed one refund request within a 12-month period. Additional requests beyond this limit will not be considered.