VPS cancellation and 24-hour refund policy
You may request a refund for an eligible VPS within 24 hours of purchase. The 24-hour policy is not an unconditional free trial: your order and request must meet all eligibility conditions on this page. Only one refund per customer within any 12-month period is available.Options during the first 24 hours
Free primary IPv4 change
You may change the VPS’s primary IPv4 address once free of charge during the first 24 hours. This does not remove your refund eligibility. You may still request a refund within the original 24-hour window if all other conditions are met. After the IP changes, the old address stops working immediately. You must reinstall the VPS or configure the new address manually through VNC.Free location change
Instead of requesting a refund, you may request a one-time free location change within 24 hours while keeping the same plan and billing cycle. EDIS Global provisions a direct replacement VPS in another available location of your choice. You receive a new VPS service, new login details, and a new IP address. If required, you may also request one additional free change of the replacement VPS’s primary IPv4 address.Eligibility conditions
Your refund request must satisfy all of these conditions:- Our support team receives your complete request within 24 hours of the VPS purchase.
- You have not already used your refund allowance within the past 12 months.
- You did not purchase the VPS through a special offer, discounted deal, or coupon code.
- You have not completed a location change for the VPS.
- You have not revoked a cancellation request for the VPS.
- You have not added Pool Traffic to the VPS.
- You have not ordered a plan or resource upgrade for the VPS.
- EDIS Global has not closed the service for violating our terms or Acceptable Use Policy.
How to request a refund
1
Cancel the VPS with immediate effect
Open the VPS in the Management Portal, select Request Cancellation, and select immediate cancellation. An end-of-term cancellation does not satisfy the refund procedure.
2
Send the completed request to support
Contact our support team within 24 hours of purchase and include the VPS IP address and Support PIN. Both values are available in the VPS Management Portal.
Refund request template
Review and processing
Our team reviews every request against the eligibility conditions. If the request qualifies, we create the applicable credit note and return the refund to the original payment method. The time required for the refund to appear depends on the payment provider. Alipay refunds may take up to 10 days to appear. Cryptocurrency refunds may take up to five business days for the payment provider to process.Cryptocurrency refund requirements
The Crypto Travel Rule requires the following information for cryptocurrency refunds:- Recipient wallet address
- Blockchain and protocol used for the original payment, such as Ethereum ERC-20
- Recipient’s full name
- Recipient’s date and place of birth
- Wallet type and, for a custodial wallet, the virtual asset service provider, such as Binance or Bybit
You may cancel a VPS at any time. A cancellation submitted after the 24-hour refund window does not qualify for a refund under this policy.