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VPS cancellation and 24-hour refund policy

You may request a refund for an eligible VPS within 24 hours of purchase. The 24-hour policy is not an unconditional free trial: your order and request must meet all eligibility conditions on this page. You can receive only one refund within any 12-month period.

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Options during the first 24 hours

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Free primary IPv4 change

You may change the VPS’s primary IPv4 address once free of charge during the first 24 hours. This does not remove your refund eligibility. You may still request a refund within the original 24-hour window if all other conditions are met. After the IP changes, the old address stops working immediately. You must reinstall the VPS or configure the new address manually through VNC.

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Free location change

Instead of requesting a refund, you may request a one-time free location change within 24 hours while keeping the same plan and billing cycle. EDIS Global provisions a direct replacement VPS in another available location of your choice. You receive a new VPS service, new login details, and a new IP address. If required, you may also request one additional free change of the replacement VPS’s primary IPv4 address.
A completed location change replaces the refund option. After EDIS Global provisions the replacement VPS, the order is no longer eligible for a refund.

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Eligibility conditions

Your refund request must satisfy all of these conditions:
  • Our support team receives your complete request within 24 hours of the VPS purchase.
  • You have not already used your refund allowance within the past 12 months.
  • You did not purchase the VPS through a special offer, discounted deal, or coupon code. The annual 11+1 offer (12 months for the price of 11) uses a coupon and is not eligible for a refund under this policy.
  • You have not completed a location change for the VPS.
  • You have not revoked a cancellation request for the VPS.
  • You have not added Pool Traffic to the VPS.
  • You have not ordered a plan or resource upgrade for the VPS.
  • EDIS Global has not closed the service for violating our terms or Acceptable Use Policy.

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How to request a refund

1

Cancel the VPS with immediate effect

Open the VPS in the Management Portal, click Request Cancellation, and select immediate cancellation. An end-of-term cancellation does not satisfy the refund procedure.
2

Send the completed request to support

Contact our support team within 24 hours of purchase and include the VPS IP address and Support PIN. Both values are available in the VPS Management Portal.
Refund request template
Our support team cannot process requests under this policy if they arrive after the 24-hour deadline or omit the IP address and Support PIN.

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Review and processing

Our team reviews every request against the eligibility conditions. If the request qualifies, we create the applicable credit note and return the refund to the original payment method. The time required for the refund to appear depends on the payment provider. Alipay refunds may take up to 10 days to appear. EDIS Global reviews and processes cryptocurrency refunds. Completion depends on the review, payout approval and blockchain confirmation.

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Cryptocurrency refunds

For an eligible payment made through Crypto by EDIS Global, contact our support team using the procedure above. We use your existing customer and billing details and ask you to confirm:
  • A receiving wallet address for the same cryptocurrency and blockchain as the original payment.
  • That the destination belongs to you or to your account at a wallet or exchange provider.
  • The quoted refund amount and any disclosed outgoing network fee.
Do not assume that an exchange withdrawal’s sending address can receive your refund. Obtain a suitable receiving address from your wallet or exchange and check the network. Refunds are calculated in the original cryptocurrency units, without adjusting for later exchange-rate movements. A partial refund uses the corresponding proportion of the original payment. The disclosed estimated outgoing network fee is deducted from the refund, without a markup; support confirms the net amount before payout. A separate Travel Rule questionnaire, date and place of birth, ID document or selfie is not a routine requirement of this merchant refund workflow. A receiving exchange or another provider may request additional information for a particular transfer; support handles any such request separately. Risk-based identity, wallet-control or source-of-funds checks may be requested where necessary and proportionate under our incoming and outgoing payments policy. These checks do not automatically remove refund eligibility or override applicable legal rights. For duplicate or additional payments, see cryptocurrency payment help. For an older payment made through an earlier payment gateway, include the original payment reference so support can check the applicable record and process.
You may cancel a VPS at any time. A cancellation submitted after the 24-hour refund window does not qualify for a refund under this policy.
Last modified on October 22, 2026