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Before requesting a refund

If your reason is:
  • selected wrong location
  • latency concerns
  • geographic preference
You may request a free one-time location change within 24 hours instead of cancelling.
Refunds will not be granted after a location change has been completed.

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Refund Eligibility Checklist

Use this checklist to determine if you are eligible for a refund:
  1. Time Frame
    • Did you purchase the VPS service within the last 24 hours?
    • Did you not complete a locations change?
  2. Special Conditions
    • Was your purchase made without a discount code?
    • Did you not revoke a cancellation requests for this VPS?
    • Have you not added pool-traffic to the VPS?
    • Have you not ordered an upgrade for your VPS?
  3. Refund Limit
    • Have you requested no more than 1 refund within the past 12 months?
  4. Service Abuse
    • Were your services not closed for violating our terms or AUP?
If you meet above conditions, you are likely eligible for a refund. Please proceed by submitting the required information to our support team (follow link below)