How to top up your account balance through bank payment
Use a SEPA Credit Transfer or SWIFT transfer to add at least EUR 250 to your account balance. Our accounting team receives, identifies and assigns bank transfers manually. They are not credited in real time.Bank transfers are intended primarily for larger account-credit top-ups. Do not use them as a routine method for paying monthly service invoices. Fund your account in advance, or use an automated payment method for recurring and time-sensitive payments.
Step 1: generate your invoice
To begin, log in to your client dashboard and navigate to Billing, then click Add Funds. Generate a top-up invoice for at least EUR 250. This invoice is necessary for identifying and assigning your payment correctly.Step 2: obtain bank details
You will find the necessary bank account details in the .pdf documents at the end of this article. There are separate details provided for payments in Euro (EUR) and U.S. Dollars (USD). Please ensure you use the correct account details corresponding to your currency of choice to avoid any conversion fees or delays.Step 3: make the bank payment
With your invoice ready and the correct bank details at hand, proceed to make the bank transfer. It is crucial to use the pro forma invoice number (e.g., 400xx) as the payment reference. This reference number is vital as it helps in identifying and verifying your transaction efficiently.Step 4: currency conversion (if applicable)
If you are transferring funds in USD, note that the conversion to EUR will be executed based on the Belgium National Bank’s interbank rate. This ensures that your payment is converted at a fair and standardized rate.Step 5: confirmation of funds received
After sending the transfer, monitor the top-up invoice in your account. The funds are not available as account credit until our accounting team has received, identified and manually assigned the payment. You will receive a notification after your account balance has been updated. If the top-up has not been credited within the expected bank-processing period, contact support before relying on the funds for an upcoming renewal. Do not assume that sending the transfer has paid a service invoice.Additional information
- Processing time: Bank transfers can take a few business days to be processed. Please allow some time for the funds to reflect in your account balance.
- Support: Should you have any questions or require assistance during this process, please do not hesitate to contact our support team.