VPS Cancellation
Learn how to cancel your EDIS VPS service easily with step-by-step instructions, including expiration and immediate cancellation workflows. Includes video tutorial and data deletion timelines.
How to request Cancellation for your EDIS VPS
A VPS can be cancelled in the KVM management portal at any time.
Log in to your
Locate your VPS in the Services tab
and click "Request Cancellation"
Cancel with immediate effect or by the end of the billing period.
Cancelling a service removes the lines for this service from pro-forma invoices\\\\\\\\\!
Video Guide how to Cancel a Service
Our services are based on MONTHLY subscriptions rather than daily. We
understand that sometimes you may need to discontinue a service prior to the
completion of the subscription period. Unfortunately, in those cases, we
cannot provide a refund for any portion of the subscription that has already
been paid. We apologize for any inconvenience this may cause.
⏳ VPS Expiration Workflow
Used when you request cancellation at the end of the billing cycle (on expiry).
| Day | Event | What Happens |
|---|---|---|
| 0 | Cancellation (on expiry) requested | VPS continues running until the due date |
| 0 | Invoice cancelled | No charge for next billing period |
| Due Date | 🚫 Service Terminated | VPS stops, contract ends |
| +6 days | 🗑️ Data Deleted | VPS data permanently removed from our servers |
⚡ Immediate Termination Workflow
Used when you request cancellation right away.
| Day | Event | What Happens |
|---|---|---|
| 0 | Cancellation (immediate) requested | VPS stops working immediately |
| 0 | Invoice cancelled | No charge for next billing period |
| 0 | 🚫 Service Terminated | VPS contract ends right away |
| +6 days | 🗑️ Data Deleted | VPS data permanently removed from our servers |
Notes
- Data Deletion is permanent and cannot be reversed after 6 days.
- Please back up your data before requesting cancellation.
- Reactivation: Reach out to support prior to Data Deletion
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