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How to request Cancellation for your EDIS VPS

A VPS can be cancelled in the KVM management portal at any time.
1

Log in to your

KVM Management Portal
2

Locate your VPS in the Services tab

3

and click "Request Cancellation"

Cancel with immediate effect or by the end of the billing period.
Cancelling a service removes the lines for this service from pro-forma invoices!

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Video Guide how to Cancel a Service

Our services are based on MONTHLY subscriptions rather than daily. We
understand that sometimes you may need to discontinue a service prior to the
completion of the subscription period. Unfortunately, in those cases, we
cannot provide a refund for any portion of the subscription that has already
been paid. We apologize for any inconvenience this may cause.

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⏳ VPS Expiration Workflow

Used when you request cancellation at the end of the billing cycle (on expiry).
DayEventWhat Happens
0Cancellation (on expiry) requestedVPS continues running until the due date
0Invoice cancelledNo charge for next billing period
Due Date🚫 Service TerminatedVPS stops, contract ends
+6 days🗑️ Data DeletedVPS data permanently removed from our servers

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⚡ Immediate Termination Workflow

Used when you request cancellation right away.
DayEventWhat Happens
0Cancellation (immediate) requestedVPS stops working immediately
0Invoice cancelledNo charge for next billing period
0🚫 Service TerminatedVPS contract ends right away
+6 days🗑️ Data DeletedVPS data permanently removed from our servers

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Notes

  • Data Deletion is permanent and cannot be reversed after 6 days.
  • Please back up your data before requesting cancellation.
  • Reactivation: Reach out to support prior to Data Deletion