We cannot resend emails
If you cannot find the original VPS deployment email, EDIS Global cannot resend that message or recover the initial password.EDIS Global generates VPS passwords during deployment and does not retain them in a recoverable form in its management or support systems. You can set a new password using the recovery guides below, or reinstall a new VPS if it contains no data you need to keep.
Before you reinstall
- Check your spam, junk, and quarantine folders for an email from support@edisglobal.com.
- Make sure you are checking the email address registered to your EDIS Global account.
- Log in to the VPS Management Portal and confirm that the VPS appears under Services and its status is Active.
If the VPS is missing from your account or is still being provisioned, do not reinstall it. Contact our support team so we can check the service status.
Choose a recovery method
If the VPS already contains data or configuration you want to keep, start with the password-reset guide for its operating system: These procedures set a new password; they do not retrieve the original one. Read the prerequisites and limitations in the relevant guide before proceeding. For a newly deployed VPS with nothing to preserve, you can instead reinstall it as described below.Reinstall an empty VPS
1
Open your VPS
In the VPS Management Portal, open Services and select the affected VPS.
2
Start the reinstallation
On Server Information, click Reinstall OS in Server management.
3
Select an operating system and password
Select Linux or Windows and enter a strong new password when prompted.
4
Complete the installation
Start the installation and wait for the VPS to finish provisioning before attempting to connect.
5
Connect with your new password
EDIS Global does not send a new credentials email after a reinstallation. Use the password you selected during setup and store it securely in a password manager.