Handling Blocked Cryptocurrency Payments
Learn how to handle blocked cryptocurrency payment with Cryptomus. Fill Questionnaire, declare Source of Funds, Contact Cryptomus for release of funds.
Introduction
EDIS Global uses Cryptomus as a cryptocurrency payment provider. Like Stripe or WorldPay for credit cards, Cryptomus processes crypto payments, applies necessary checks, and may block transactions if flagged on the blockchain (AMLBot).
When “Your payment is blocked”
In rare cases, payments can get flagged on the blockchain and must be blocked by the payment provider. If you encounter a message that “Your payment is blocked”, follow the onscreen instructions and complete the questionnaire.
Contacting Payment Provider
If your payment has been blocked, you can also reach out to the Cryptomus using the following methods:
- Telegram: Cryptomus Support
- Email: Send an email to support@cryptomus.com
Operating Hours
The Cryptomus is available daily from 6 AM to 9 PM (UTC).
To contact support, follow these steps:
- Via Telegram: Click here to open the support channel and initiate a chat, providing details about your issue and including your TxID.
- Via Email: Send a detailed email to support@cryptomus.com, ensuring to mention your TxID and a description of the problem.
Using any of these methods, you can quickly get in touch with Cryptomus Support to resolve your blocked payment issue.
FAQs
Who Has Access to Blocked Funds?
Neither Cryptomus nor EDIS Global have access to blocked funds.
Are Funds Lost Forever?
No, funds are not lost. Funds will be released when the payer complies by filling the questionnaire and indicating the source of funds (SOF). Cryptomus will then release the payment to the payee, or return funds to the payer.