Introduction
EDIS Global uses Cryptomus as a cryptocurrency payment provider. Like Stripe or WorldPay for credit cards, Cryptomus processes crypto payments, applies necessary checks, and may block transactions if flagged on the blockchain (AMLBot).When “Your payment is blocked”
In rare cases, payments can get flagged on the blockchain, and the payment provider must block them. If you encounter a message that “Your payment is blocked”, follow the onscreen instructions and complete the questionnaire.
Contacting payment provider
If your payment has been blocked, you can also reach out to Cryptomus using the following methods:- Telegram: Cryptomus Support
- Email: Send an email to support@cryptomus.com
Operating hours
Cryptomus support is available daily from 6 AM to 9 PM (UTC). To contact support, follow these steps:- Via Telegram: Click here to open the support channel and initiate a chat, providing details about your issue and including your TxID.
- Via email: Send a detailed email to support@cryptomus.com, ensuring to mention your TxID and a description of the problem.