How to request Cancellation for your EDIS VPS
A VPS can be cancelled in the KVM management portal at any time.1
Log in to your
2
Locate your VPS in the Services tab
3
and click "Request Cancellation"
Cancel with immediate effect or by the end of the billing period.
Video Guide how to Cancel a Service
Our services are based on MONTHLY subscriptions rather than daily. We
understand that sometimes you may need to discontinue a service prior to the
completion of the subscription period. Unfortunately, in those cases, we
cannot provide a refund for any portion of the subscription that has already
been paid. We apologize for any inconvenience this may cause.
understand that sometimes you may need to discontinue a service prior to the
completion of the subscription period. Unfortunately, in those cases, we
cannot provide a refund for any portion of the subscription that has already
been paid. We apologize for any inconvenience this may cause.
⏳ VPS Expiration Workflow
Used when you request cancellation at the end of the billing cycle (on expiry).| Day | Event | What Happens |
|---|---|---|
| 0 | Cancellation (on expiry) requested | VPS continues running until the due date |
| 0 | Invoice cancelled | No charge for next billing period |
| Due Date | 🚫 Service Terminated | VPS stops, contract ends |
| +6 days | 🗑️ Data Deleted | VPS data permanently removed from our servers |
⚡ Immediate Termination Workflow
Used when you request cancellation right away.| Day | Event | What Happens |
|---|---|---|
| 0 | Cancellation (immediate) requested | VPS stops working immediately |
| 0 | Invoice cancelled | No charge for next billing period |
| 0 | 🚫 Service Terminated | VPS contract ends right away |
| +6 days | 🗑️ Data Deleted | VPS data permanently removed from our servers |
Notes
- Data Deletion is permanent and cannot be reversed after 6 days.
- Please back up your data before requesting cancellation.
- Reactivation: Reach out to support prior to Data Deletion