Skip to main content
Already requested cancellation and want to keep your VPS? You can withdraw an immediate or end-of-term cancellation before the server is deleted, for up to six days after termination. Open Portal Home → VPS Cancellation Requests → Manage Cancellations → Revoke Cancellation. See Manage VPS cancellation requests for screenshots and instructions.

​
How to request cancellation for your EDIS VPS

You can cancel a VPS in the VPS Management Portal at any time.
1

Log in to the VPS Management Portal

Open the VPS Management Portal.
2

Find your VPS

Find your VPS in the Services tab.
3

Click Request Cancellation

Cancel with immediate effect or by the end of the billing period.
Cancelling a service removes its line items from outstanding pro-forma invoices. If an invoice covers only this VPS, it is cancelled. If it covers multiple services, only this VPS’s line items are removed; charges for the other services remain. This billing adjustment does not delete the VPS data. If you withdraw the cancellation, EDIS Global re-issues renewal invoices to ensure correct renewal and continuation of the service. Check Billing → My Invoices and your invoices folder, or ask support if in doubt.

​
Video guide: how to cancel a service

Our services use monthly subscriptions, not daily billing. You may need to discontinue a service before the subscription period ends. In that case, we cannot refund any portion of the subscription you have already paid. We apologize for any inconvenience this may cause.

​
⏳ VPS expiration workflow

Used when you request cancellation at the end of the billing cycle (on expiry). For end-of-term cancellation, the six-day retention period starts when the service terminates on its due date, not when you submit the cancellation request.

​
⚡ Immediate termination workflow

Used when you request cancellation right away.
Cancelled with immediate effect? Recovery is still possible before deletion.Immediate termination stops your VPS, but its data remains stored for another six days. Open Manage Cancellations in the portal to restore an eligible VPS before deletion. See Manage VPS cancellation requests. If no suitable action is available, contact support promptly.The six-day period starts when the VPS is terminated, not when an invoice is cancelled. After permanent deletion, the data cannot be recovered.

​
Notes

  • Data deletion is permanent and takes place six days after service termination.
  • Please back up your data before requesting cancellation.
  • Recovery or reactivation: Check Manage VPS cancellation requests for the self-service options. If no suitable action is available, contact support promptly, before permanent deletion.
  • See Data Retention Periods for the retention policy. The retention period is not a substitute for your own backups.
Last modified on September 30, 2026