Handling Locked Cryptocurrency Payments with Cryptomus
EDIS Global collaborates with Cryptomus to establish a fully automated cryptocurrency payment workflow. Similar to how Stripe or WorldPay handle credit card payments, Cryptomus clears cryptocurrency payments.
In rare cases, payments can get locked. If you encounter a message stating:
Your transaction is suspicious and has been locked, please contact support team."
Follow the steps below to resolve the issue.
If your invoice has been locked, you can reach out to the Cryptomus Support Team using the following methods:
- Messenger Widget: Use the messenger icon at the bottom of the payment screen for instant support.
The Cryptomus Support Team is available from 6 AM to 9 PM (UTC).
To contact support, follow these steps:
- Via Telegram: Click here to open the support channel and initiate a chat, providing details about your issue and including your TxID.
- Via Email: Send a detailed email to [email protected], ensuring to mention your TxID and a description of the problem.
- Via Messenger Widget: Click on the messenger icon at the bottom of the payment screen to start a conversation with the Cryptomus support team for real-time assistance.
Using any of these methods, you can quickly get in touch with Cryptomus Support to resolve your locked payment issue.
The image below showcases the situation and highlights the contact icons at the bottom for reaching out to Cryptomus support.
Neither Cryptomus nor EDIS Global have access to locked funds.
No, funds will be released when the client contacts the Cryptomus Support Team and the issue is resolved.
If you encounter any issues with locked payments, do not panic. Simply reach out to the Cryptomus Support Team via the provided contact methods, and they will assist you in unlocking your funds.
For any further questions or assistance, please feel free to contact us.
