Skip to main content

​
Introduction

EDIS Global uses Cryptomus as a cryptocurrency payment provider. Like Stripe or WorldPay for credit cards, Cryptomus processes crypto payments, applies necessary checks, and may block transactions if flagged on the blockchain (AMLBot).

​
When “Your payment is blocked”

In rare cases, payments can get flagged on the blockchain, and the payment provider must block them. If you encounter a message that “Your payment is blocked”, follow the onscreen instructions and complete the questionnaire. Blocked Crypto Payments

​
Contacting payment provider

If your payment has been blocked, you can also reach out to Cryptomus using the following methods:

​
Operating hours

Cryptomus support is available daily from 6 AM to 9 PM (UTC). To contact support, follow these steps:
  1. Via Telegram: Click here to open the support channel and initiate a chat, providing details about your issue and including your TxID.
  2. Via email: Send a detailed email to support@cryptomus.com, ensuring to mention your TxID and a description of the problem.
Using any of these methods, you can quickly get in touch with Cryptomus Support to resolve your blocked payment issue.

​
FAQs

​
Who has access to blocked funds?

Neither Cryptomus nor EDIS Global has access to blocked funds.

​
Are funds lost forever?

No, funds are not lost. Cryptomus releases the funds once you complete the questionnaire and indicate the source of funds (SOF). Cryptomus will then release the payment to the payee, or return the funds to you.
Last modified on October 4, 2026