If you recently purchased a VPS, you may be eligible for a refund.




You purchased a VPS less than 24 hours ago
You did not purchase a special offer or made use of a coupon code

A refund does not happen automatically, it is a pro-active process.
To claim a refund, you have to submit the provided refund template. 

Customers who purchased a VPS less than 24 hours ago, and did not use a special offer or coupon code, may be eligible for a refund. 

Cancellation and Refund Policy

How to claim a Refund

VPS Billing Workflow

EDIS Global Help & Docs

DOCS EDISGBLOBAL

EDIS Global Documentation

No email received?

Check your Inbox

Basic SSH Security

Linux Secure Shell (SSH)

Windows Remote Desktop

Backups

Acceptable Use Policy (AUP)

Getting Started

VPS Management Portal

Install Linux/Windows

Cloud-Init based VPS Installations

Power cycle or reboot a VPS

Forgot Linux root Password

Mount an ISO image

Post-Install Scripts

Provide a custom ISO image

Enable VNC server

IP address settings

IPv6 configuration

IPv6 Troubleshooting

KVM REST API

VPS Management

What is a Virtual Private Server?

What is a KVM VPS?

Free trials available?

Port 25 open for email?

Windows RDP available?

Hourly plans available?

Ping Test IP

Change IP addresses

Order additional IP addresses

Configure additional IP on a Linux VPS

Setting up Reverse Pointers

Do IP addresses change during upgrade or reinstall?

IP address cannot be reached from my country

Geolocation & GEO IP databases

IP from another country

Understanding reverse DNS location vs VPS location

Static IP Adresses

Can I bring my own IP addresses?

IP spoofing: EDIS Global's strict stance

Debugging Packet Loss

IP Addresses

List of EDIS Server Locations Worldwide

How to Change VPS Server Location

Locations

Accepted Payment Methods

How long does it take to receive VPS credentials?

Cancel a VPS service

Opting for a Monthly Consolidated Invoice

EU VAT explained

Can I pay with IBAN?

BTC payment arrived after the payment window

How to pay in EUR when PayPal balance is in another currency

No Upfront Deposits required

Billing & Lifecycle

Traffic explained

EDIS traffic pool - Global and Premium traffic zone

Exceeding Monthly Traffic Limit

DOS Attacks

Traffic (bandwidth)

Upgrading a VPS to a higher tier

Will I lose data when I upgrade?

Is it possible to downgrade?

How to Add a Second Network Interface to Your EDIS VPS

CPU Cores vs. CPU Sockets in VPS Environments

Upgrade, Downgrade

How to Configure RAID-10 on HPE DL360 Gen10

How to Install Debian on HPE DL360 Gen10 using Remote Media on ILO5

Dedicated Server

Registering and Assigning a Domain to Your KVM VPS

Installing Apache with MySQL, PHP and Let's Encrypt SSL using Certbot on a Linux VPS

Reset Administrator Password on Windows Server

How to Install LAMP with PostgreSQL and PostGIS

GUI versions of Ubuntu or Debian

Install Jitsi on your VPS

How to setup Wireguard VPN

Mikrotik RouterOS on EDIS KVM

Installing OpenVPN via Turnkey

UFW (Uncomplicated Firewall)

Advanced Setup Guides

Reselling EDIS Global VPS

Reporting Abuse

VNC Viewer (RealVNC) closes after connecting to VNC server

Manual Windows Server installation on EDIS KVM

Fix Remote Desktop CredSSP Encryption Oracle Remediation

Support Agent (non-voice)

Misc

How to claim a Refund

Am I eligible for a refund?