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    --brand-accent-dark: #d55200;
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    --brand-emphasis: #fafafa;
    --brand-border: #e9e9e9;
    --brand-error: #f73826;
    --brand-error--light: #ffc3bd;
    --brand-success: #089c05;
    --brand-success-light: #bcf6bb;
    --brand-disabled: #aaa8a8;
    --brand-gradient: linear-gradient(to bottom, #fa8837, #f96103);
    --brand-gradient-reverse: linear-gradient(to top, #fa8837, #f96103);
}

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    background-color: var(--brand-accent);
    padding: 5px 10px;
    border-radius: 4px;
}

.custom-cta-button:hover {
    background-color: var(--brand-accent-dark);
}

.custom-cta-button a {
    text-decoration: none;
    color: white;
    border: none
}

#navigation-items ul>li {
    margin-left: 15px;
}

#navigation-items ul>li>div.group {
    font-weight: 700;
}

Welcome to EDIS Global Help and Docs! 🚀

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Here, you’ll find step-by-step guides, FAQs, and resources to help you every step of the way. From setting up your VPS to advanced management tools, we’ve got you covered!

Welcome

Manage Your VPS Like a Pro

Get started with EDIS Global VPS hosting. Check your inbox for login details, server IP addresses, and access to the management portal to set up your virtual private server quickly and easily.

Check your Inbox

Check your Inbox ✉️

If you haven't received the email with your VPS credentials, there's no need to worry. Install it with fresh password and the OS of your choice. Instructions for installing Linux/Windows are provided.

No email received?

Subscribe to EDIS Global status updates and customize notifications for specific locations and services. Stay informed with real-time alerts via email, Slack, or Microsoft Teams.

Subscribe to Status Updates

Statuspage: Subscribe

Discover how EDIS Global support assists with billing and technical queries, and learn how to find the help you need for administrative tasks.

Support Overview

How EDIS Global Support Can Help You

What is Secure Shell (SSH) and how to use SSH to connect to your remote VPS

SSH Guide

Linux Secure Shell (SSH)

Learn essential SSH security hardening practices to safeguard your server. Explore key steps like changing default ports, enabling 2FA, restricting access, and monitoring logs.

SSH Hardening

SSH Security Hardening Guide

This doc provides steps for Windows and Mac users to connect to a Windows server using Remote Desktop Protocol (RDP).

Remote Desktiop (RDP)

Windows Remote Desktop

Please ensure you manage your machines and regularly back up your server data

Backup Guide

Backups

This doc outlines the various activities that violate EDIS Globals Acceptable Use Policy (AUP), including child sexual abuse material, illegal or ...

Usage Policy (AUP)

Acceptable Use Policy (AUP)

Learn how to use the EDIS Global Management API and Order API to manage your VPS lifecycle, automate orders, and streamline infrastructure. Access full API documentation for seamless integration.

API Access

API for Management and Ordering

Our dashboard offers a wide range of features including powercycling, autoinstallers, BYO .iso, rDNS, VNC/noVNC, Turnkey images, post-install scripts, traffic pool, statistics, ...

Management Portal

VPS Management Portal

This guide explains how to change the operating system on your Virtual Private Server (VPS) by performing a complete reinstallation. Note that all existing data on the VPS will be erased during the process.

Reinstall VPS

Reinstalling Your VPS: Choose Linux or Windows

Discover how EDIS Global's shift to Cloud-Init and .qcow2 based installations revolutionizes VPS management. Learn the benefits of Cloud-Init over traditional .iso setups, understand cloudinit_user_data configurations, and experience enhanced efficiency,

Cloud-init VPS

Cloud-Init based VPS Installations

The document explains how to power-cycle or reboot a Virtual Private Server (VPS) through the KVM management portal or using a shutdown command followed by a power on through the portal.

Reboot VPS

Power Cycle or Reboot a VPS

This doc explains how to set a new password for the root user on a Linux VPS by booting the machine in single-user mode using VNC.

Reset Root Password

Forgot Linux root Password

The doc provides instructions for mounting an ISO image on an EDIS VPS through the VPS Management Portal.

Mount ISO

Mount an ISO image

Explore how Post-Install Scripts in the Auto-Installer of EDIS VPS Hosting can streamline your server setup. Paste or upload your script, and it will run automatically post-installation.

Post-Install Scripts

EDIS allows users to bring their own .ISO files like custom distributions, basically any i386 or AMD64 compatible operating systems or appliances.

Provide a Custom ISO image

VNC can be enabled for each VPS individually through the KVM management portal, which allows remote control through a graphical interface using either noVNC or a desktop VNC client.

Enable VNC

Enable VNC server

EDS KVM management portal allows users to view and manage their VPS's IP address settings, including IPv4 and IPv6 addresses, gateway, subnet, and DNS servers.

IP Address Settings

Each VPS is automatically assigned its own /64 IPv6 subnet with an IPv6 address statically preconfigured on the interface. To change the IPv6 address or add more addresses, manual configuration is required depending on the operating system in use.

IPv6 Configuration

When troubleshooting IPv6, it is crucial to avoid typos in IP addresses, subnet masks, and default routes or gateways due to the length and complexity of IPv6 addresses.

IPv6 Troubleshooting

Update your IP address without server reinstallation. Follow these step-by-step instructions to manually configure the network settings in Ubuntu.

Change IP (Ubuntu)

Manually Change IP Address in Ubuntu (Versions 18.04 to 24.04)

Step-by-step guide on how to Change the IP Address in your Windows Server operating system.

Change IP (Windows)

How to Change IP Address in Windows Server

Learn how to locate and use your EDIS Global Support PIN to manage your VPS securely. Essential information for VPS owners to confirm account ownership and authorize changes.

Support PIN

Your Support PIN

A Virtual Private Server (VPS) is your personal share of the vast digital universe. A powerful server to host multiple websites. applications, multiplayer gaming servers, private clouds, email servers, ...

What is a Virtual Private Server?

EDIS Global KVM offers several features that differentiate it from a standard VPS, including availability of TUN/TAP device, HostCPU passthrough, the ability to run networking services and admin panels, ...

What is a KVM VPS?

We don't provide free VPS hosting trials, but you can buy a plan and get a refund within 24 hours if unsatisfied.

Free trials available?

EDIS doesn't have any ports filtered or closed - Please be mindful of our strict NO SPAM policy. Any SPAM complaints can lead to account termination without eligibility for a refund.

Port 25 open for email?

We provide easy automatic setup of Windows and RDP on our VPS panel, covering Windows Server versions and Windows 10. Note: We don't give Windows licenses!

Windows RDP Service available?

EDIS Global does not provide hourly VPS plans. Their KVM Smart plan is sold at a monthly rate of EUR 4.99 and billing by the hour would incur more transaction fees than the cost of the service itself.

Hourly plans available?

Want to try out our network and ping before purchasing? Absolutely! Here's everything you need to make a well-informed decision.

Ping Test IP

Customers can change their VPS's IP address within 24 hours of purchase free of charge. After 24 hours, a service fee is charged for IP address changes.

Change IP addresses

This guide shows how to get more IP addresses for a VPS. The standard service gives a random IP, but for an extra fee, the premium service lets you pick your prefix and IP from a provided list.

Order additional IP addresses

How to configure an additional IPv4 on different Linux distributions, with examples for Debian Linux and Ubuntu

Configure additional IP on a Linux VPS

The KVM management portal allows users to configure reverse DNS or PTR records for IPv4 and IPv6 addresses.

Setting up Reverse Pointers

IP addresses won't change, neither when upgrading nor during or after reinstalls.

Do IP addresses change during upgrade or reinstall?

If your IP address can not be reached from your country, EDIS offers a free IP address change within 24 hours of purchase.

IP address cannot be reached from my country

EDIS prioritizes precise GEO localization of its VPS services, which are hosted exactly at the indicated server location and connected to the Internet via international upstream providers and local Internet Exchanges.

Geolocation & GEO IP databases

Understand why your IP location may appear incorrect on sites like WhatIsMyIPAddress.com. This guide explores geolocation discrepancies and offers steps to verify and correct your IP address’s location.

IP Location Incorrect on WhatIsMyIPAddress.com

Learn why IP addresses are confined to specific geographic locations and how they adhere to the principles of internet routing. Explore our diverse range of VPS server locations to find the IP location you require.

IP from another country

The essence of reverse PTR records, and the negligible difference between Reverse DNS Nameserver location and VPS location with EDIS Global's anycast DNS system.

Understanding reverse DNS location vs VPS location

The IP addresses assigned to a VPS, both IPv4 and IPv6, are static and will not change for the duration of the virtual server. Even if the server is reinstalled, the IP addresses will remain the same.

Static IP Addresses

EDIS doesn't announce third-party IP ranges for VPS services, but customers can bring their own prefixes and use them with dedicated servers for a one-time fee of $250. EDIS also doesn't support the distribution of unsolicited emails.

Can I bring my own IP addresses?

Unpack the concept of IP spoofing, understand its potential dangers, and learn about EDIS Global's strict stance against this malicious practice.

IP spoofing: EDIS Global's strict stance

Experience connectivity issues with your VPS? Learn how to generate a detailed MTR or TRACEROUTE report on Windows to identify packet loss and speed up the resolution process

Debugging Packet Loss

Explore the extensive range of EDIS server locations spanning continents from Asia to South America. Find the perfect hosting region tailored to your audience's proximity for optimum performance.

List of EDIS Global VPS Hosting Locations Worldwide

It is not possible to move an existing server from one location to another

How to Change VPS Server Location

Due to security policies, KVM machines are permanently tied to the account they were created under. This ensures security and functionality. Transfers are not feasible because KVM services cannot operate under a different account. 

Moving (transferring) Services to a different Client Account

Learn how to cancel an auto-renewed service, provide the necessary information, and request to have your payment converted to account credit. Simple steps to resolve mistaken renewals.

Accidental Renewal: Convert Payment to Account Credit

EDIS Global supports various payment methods including but not limited to Credit Cards, PayPal, Crypto Currencies (Bitcoin, Bitcoin Cash, DAI, Dogecoin, Ethereum, Litecoin), Mobile Payment Technologies (Apple Pay, Google Pay, and Alipay), ...

Accepted Payment Methods

Confirmation requirements for cryptocurrency payments when purchasing VPS services from EDIS Global. Ensure your transaction is secure and recognized swiftly with our comprehensive guide to blockchain confirmations.

Confirmation Requirements for Cryptocurrency Payments

Once the payment has cleared, your server will be delivered instantly.

How long does it take to receive VPS credentials?

VPS can be cancelled at any time through the KVM management portal. Users need to login to the VPS Management Portal, locate the VPS in the Services tab, and click "Request Cancellation".

Cancel a VPS service

Customers who purchase a VPS can request a refund within 24 hours of the purchase date by canceling the service and submitting a filled-in template with the IP address and Support PIN to the support team.

Cancellation and Refund Policy

Customers who purchased a VPS less than 24 hours ago, and did not use a special offer or coupon code, may be eligible for a refund.

Can I get a refund?

The doc outlines the automated billing procedure for EDIS Global VPS services, including invoice generation, credit card captures, friendly and overdue reminders, service suspension, and termination.

VPS Billing Workflow

Simplify your accounting by opting for a monthly consolidated invoice. Learn how EDIS can pro-rate your services to a specific billing date.

Opting for a Monthly Consolidated Invoice

Learn about VAT charges for EDIS Global customers in Cyprus, the EU, and beyond, including business exemptions and local tax rates.

EU VAT explained

We accept one-off payments for account top-ups or emergency payments if no other payment method is available, which must be coordinated with the team.

Can I pay with IBAN?

A payment arrived late. Customers are advised to contact EDIS support team to get the payment resolved.

BTC payment arrived after the payment window

Learn how to find and download your invoices from the EDIS Global client portal. Step-by-step instructions for easy access and management of your billing history.

How to Find and Download Your Invoices

This doc provides instructions to make a PayPal payment in a different from your main currency.

How to pay in EUR when PayPal balance is in another currency

Order and pay with credit card, PayPal, or crypto. No account deposit required! Learn how topping up can save on transaction fees and ensure uninterrupted service.

No Upfront Deposits required

Learn how to securely top-up your EDIS Global account balance using bank transfers. Follow our step-by-step guide for seamless payments and ensure your funds are processed promptly.

Top-Up Credit Balance by Bank Transfer

Learn how to create a new contact in the Client Portal to receive invoices and other communications to a different email address. Follow these simple steps to set up additional contacts for specific email preferences.

Receive Invoices to a Different Email Address

Learn how to easily locate and cancel a subscription in your PayPal account with this step-by-step guide from EDIS Global.

Cancel a PayPal Subscription in Your PayPal Account

Learn how to handle locked cryptocurrency payments with Cryptomus on EDIS Global. Contact Cryptomus Support for assistance and ensure your funds are safely released.

Handling Locked Cryptocurrency Payments with Cryptomus

Understand the difference between traffic and bandwidth. Learn how data flows through a network and how these concepts apply to VPS hosting at EDIS Global.

Traffic vs Bandwidth

This article explains how to understand your VPS Traffic Information dashboard, how EDIS Global meters traffic, and what happens when you've used all your traffic. 

Traffic explained

EDIS Global offers a traffic pool feature that allows users to manage and allocate traffic to their VPS plans. The service features two traffic zones – the standard Global Traffic Zone and a Premium Traffic Zone

EDIS traffic pool - Global and Premium traffic zone

Discover what happens when you exceed your monthly traffic limit on EDIS Global and the steps you can take to restore full ethernet speed.

Exceeding Monthly Traffic Limit

This doc explains how to upgrade a VPS to a higher plan, which can include more RAM, additional vCPU cores, more disk space, and increased monthly traffic commitment.

Upgrading a VPS to a higher tier

Information on what happens to your data/disk when you upgrade a plan.

Will I lose data when I upgrade?

We don't allow downgrades on our KVM plans as reducing partitions in size is not possible without data loss.

Is it possible to downgrade?

Learn how to backup and restore data on Linux systems using tools like tar, rsync, dd, and rclone. Step-by-step instructions for local and cloud backups.

Backup and Restore Data on Linux

Step-by-step guide on obtaining and configuring a secondary network interface for your EDIS VPS. Maximize your private network capabilities with the vLAN option.

How to Add a Second Network Interface to Your EDIS VPS

Join EDIS Global as a Support Agent (non-voice) to provide exceptional chat and email support for our virtual private server hosting clients. Be part of a global team delivering top-notch technical assistance and customer service.

Support Agent (non-voice)

Join EDIS Global as a Technical Procurement & Server Operations Coordinator. Manage hardware procurement, logistics, and server deployment in a global data center environment with a focus on efficiency and technical expertise.

Technical Procurement & Server Operations Coordinator

Join EDIS Global as a Senior Linux Systems Engineer specializing in KVM and hosting. Leverage your expertise in Linux server management, virtualization, and troubleshooting in a high-performance, multi-national team environment.

Senior Linux Systems Engineer (KVM & Hosting Expert)

Step-by-step guides for securely transferring files between Linux servers and Windows or Linux machines using SFTP, SCP, or FTP. Perfect for starting projects, downloading data, or managing server files efficiently.

File Transfer Methods for Linux and Windows

Learn how to securely transfer files between Windows and Linux servers using SFTP and WinSCP. Follow this step-by-step guide to enable SSH, set up WinSCP, and transfer files effortlessly.

SFTP Windows <> Linux Server

Learn how to securely transfer files between Linux servers using SFTP. This guide provides step-by-step instructions on enabling SSH and using SFTP commands for seamless file transfers.

SFTP Linux <> Linux Server

Learn how to securely transfer files between Linux servers using SCP (Secure Copy Protocol). This step-by-step guide ensures efficient and safe file transfers via SSH.

SCP Linux <> Linux

Learn how to securely transfer files between Windows and Linux servers using SCP and WinSCP. This guide simplifies file transfers with step-by-step instructions for both platforms.

SCP Windows <> Linux

Learn how to set up an FTP server on Windows Server. This step-by-step guide shows you how to easily upload and download files using IIS FTP features.

Getting Started

VPS Management

FAQ

Join Our Team

Advanced Setup Guides

Misc

Manage Your VPS Like a Pro

Welcome to EDIS Global Help and Docs! 🚀

Get Started

VPS Management

VPS FAQs

IP Change

Reinstall

MikroTik Guide

Getting Started

VPS Management

FAQ

Join Our Team

Advanced Setup Guides

Misc

​Welcome to EDIS Global Help and Docs! 🚀

Get Started

VPS Management

VPS FAQs

IP Change

Reinstall

MikroTik Guide

Welcome to EDIS Global Help and Docs! 🚀