:root {
    --brand-primary: #000;
    --brand-secondary: #5e5f6e;
    --brand-accent: #f96002;
    --brand-accent-dark: #d55200;
    --brand-accent-light: #ffd7bf;
    --brand-emphasis: #fafafa;
    --brand-border: #e9e9e9;
    --brand-error: #f73826;
    --brand-error--light: #ffc3bd;
    --brand-success: #089c05;
    --brand-success-light: #bcf6bb;
    --brand-disabled: #aaa8a8;
    --brand-gradient: linear-gradient(to bottom, #fa8837, #f96103);
    --brand-gradient-reverse: linear-gradient(to top, #fa8837, #f96103);
}

.custom-cta-button {
    background-color: var(--brand-accent);
    padding: 5px 10px;
    border-radius: 4px;
}

.custom-cta-button:hover {
    background-color: var(--brand-accent-dark);
}

.custom-cta-button a {
    text-decoration: none;
    color: white;
    border: none
}

#navigation-items ul>li {
    margin-left: 15px;
}

#navigation-items ul>li>div.group {
    font-weight: 700;
}

Welcome to EDIS Global Help and Docs! 🚀

Here, you'll find step-by-step guides, FAQs, and resources to help you every step of the way. From setting up your VPS to advanced management tools, we've got you covered!

Welcome

Manage Your VPS Like a Pro

EDIS Global Help & Docs

Get started with EDIS Global VPS hosting. Check your inbox for login details, server IP addresses, and access to the management portal to set up your Virtual Private Server quickly and easily.

Check your Inbox

Check your Inbox ✉️

If you haven't received the email with your VPS credentials, there's no need to worry. Install it with fresh password and the OS of your choice. Instructions for installing Linux/Windows are provided.

No email received?

Subscribe to EDIS Global status updates and customize notifications for specific locations and services. Stay informed with real-time alerts via email, Slack, or Microsoft Teams.

Subscribe to Status Updates

Statuspage: Subscribe

Discover how EDIS Global support assists with billing and technical queries, and learn how to find the help you need for administrative tasks.

Support Overview

How EDIS Global Support Can Help You

What is Secure Shell (SSH) and how to use SSH to connect to your remote VPS

SSH Guide

Linux Secure Shell (SSH)

Learn essential SSH security hardening practices to safeguard your server. Explore key steps like changing default ports, enabling 2FA, restricting access, and monitoring logs.

SSH Hardening

SSH Security Hardening Guide

This doc provides steps for Windows and Mac users to connect to a Windows server using Remote Desktop Protocol (RDP).

Remote Desktop (RDP)

Windows Remote Desktop

Please ensure you manage your machines and regularly back up your server data

Backup Guide

Backups

This doc outlines the various activities that violate EDIS Global's Acceptable Use Policy (AUP), including child sexual abuse material, illegal content, and prohibited activities.

Usage Policy (AUP)

Acceptable Use Policy (AUP)

Use EDIS Global VPS Management API and Order API to manage the entire VPS lifecycle, automate orders and cancellations. Access full API documentation for seamless integration.

API Access

API for VPS Management and Ordering

Our dashboard offers a wide range of features including powercycling, autoinstallers, BYO .iso, rDNS, VNC/noVNC, Turnkey images, post-install scripts, traffic pool, statistics, ...

Management Portal

VPS Management Portal

This guide explains how to change the operating system on your Virtual Private Server (VPS) by performing a complete reinstallation. Note that all existing data on the VPS will be erased during the process.

Reinstall VPS

Reinstalling Your VPS: Choose Linux or Windows

Discover how EDIS Global's shift to Cloud-Init and .qcow2 based installations revolutionizes VPS management. Learn the benefits of Cloud-Init over traditional .iso setups, understand cloudinit_user_data configurations, and experience enhanced efficiency,

Cloud-Init

Cloud-Init based VPS Installations

The document explains how to power-cycle or reboot a Virtual Private Server (VPS) through the KVM management portal or using a shutdown command followed by a power on through the portal.

Reboot VPS

Power Cycle or Reboot a VPS

Discover how to securely reset the root password on Ubuntu, Debian, CentOS, and other popular Linux distributions with our Reset Helper Image.

Reset Linux Password

How to Reset Linux root Password

Learn how to reset the Administrator password for a Windows Server. This step-by-step guide includes Starting the Windows Installer, activating VNC access, loading the Virtio driver, accessing the command prompt, and resetting the password.

Reset Windows Password

How to reset Windows Administrator password

The doc provides instructions for mounting an ISO image on an EDIS VPS through the VPS Management Portal.

Mount ISO

Mount an ISO image

Explore how Post-Install Scripts in the Auto-Installer of EDIS VPS Hosting can streamline your server setup. Paste or upload your script, and it will run automatically post-installation.

Post-Install Scripts

Learn how to configure CPU, disk, network, video, and VLAN settings in your EDIS VPS for optimal performance and compatibility

System Configuration

Understanding the System Configuration Dialog in Your EDIS Global VPS

EDIS allows users to bring their own .ISO files like custom distributions, basically any i386 or AMD64 compatible operating systems or appliances.

Upload Custom ISO

Upload a Custom ISO image

VNC can be enabled for each VPS individually through the KVM management portal, which allows remote control through a graphical interface using either noVNC or a desktop VNC client.

Enable VNC

Enable VNC server

EDS KVM management portal allows users to view and manage their VPS's IP address settings, including IPv4 and IPv6 addresses, gateway, subnet, and DNS servers.

IP Address Settings

Each VPS is automatically assigned its own /64 IPv6 subnet with an IPv6 address statically preconfigured on the interface. To change the IPv6 address or add more addresses, manual configuration is required depending on the operating system in use.

IPv6 Configuration

When troubleshooting IPv6, it is crucial to avoid typos in IP addresses, subnet masks, and default routes or gateways due to the length and complexity of IPv6 addresses.

IPv6 Troubleshooting

Update your IP address without server reinstallation. Follow these step-by-step instructions to manually configure the network settings in Ubuntu.

Change IP (Ubuntu)

Manually Change IP Address in Ubuntu (Versions 18.04 to 24.04)

Step-by-step guide on how to Change the IP Address in your Windows Server operating system.

Change IP (Windows)

How to Change IP Address in Windows Server

Learn how to locate and use your EDIS Global Support PIN to manage your VPS securely. Essential information for VPS owners to confirm account ownership and authorize changes.

Support PIN

Your Support PIN

A Virtual Private Server (VPS) is your personal share of the vast digital universe. A powerful server to host multiple websites. applications, multiplayer gaming servers, private clouds, email servers, ...

What is a Virtual Private Server?

EDIS Global KVM offers several features that differentiate it from a standard VPS, including availability of TUN/TAP device, HostCPU passthrough, the ability to run networking services and admin panels, ...

What is a KVM VPS?

We don't provide free VPS hosting trials, but you can buy a plan and get a refund within 24 hours if unsatisfied.

Free trials available?

Learn about EDIS Global's SMTP port 25 policy, including the rate limit and how it protects network integrity while supporting regular email communication.

Port 25 Rate Limit Policy

Port 25 SMTP Rate Limit Policy

We provide easy automatic setup of Windows and RDP through our VPS panel, covering Windows Server versions and Windows 10. We do not provide Windows licenses!

Windows RDP Service available?

EDIS Global does not provide hourly VPS plans. Their KVM Smart plan is sold at a monthly rate of EUR 4.99 and billing by the hour would incur more transaction fees than the cost of the service itself.

Hourly plans available?

Join EDIS Global as a Support Agent (non-voice) to provide exceptional chat and email support for our virtual private server hosting clients. Be part of a global team delivering top-notch technical assistance and customer service.

Support Agent

Support Agent (non-voice)

Join EDIS Global as a Technical Procurement & Server Operations Coordinator. Manage hardware procurement, logistics, and server deployment in a global data center environment with a focus on efficiency and technical expertise.

Technical Procurement & Server Operations Coordinator

Join EDIS Global as a Senior Linux Systems Engineer specializing in KVM and hosting. Leverage your expertise in Linux server management, virtualization, and troubleshooting in a high-performance, multi-national team environment.

Senior Linux Systems Engineer (KVM & Hosting Expert)

Learn how to install MikroTik Router OS (CHR) on your VPS with an automated script. Step-by-step instructions for setup, configuration, and connecting via Winbox.

Install MikroTik RouterOS

Automatic Installation of MikroTik Router OS (MikroTik CHR)

This is a quick guide how to deploy a cloud-init .qcow2 file to a VPS, using Oracle Linux 8 as an example.

Cloud-init Setup

Cloud-Init OS Installation

Learn how to manually resize disk space on a live Linux system after a VPS plan upgrade using SystemRescueCD. Follow this step-by-step guide to expand your root partition safely and efficiently. Always back up your data before proceeding.

Resize Linux Disk/Partition

Manually Resize Disk After Plan Upgrade on live Linux Systems

Learn how to extend or resize your hard drive in Windows using Server Manager, Disk Management, or advanced tools. Follow this step-by-step guide to manage disk space effectively.

Extend Windows Hard Drive

How to Extend Hard Drive in Windows

This article provides EDIS Global customers with a straightforward guide on how to register a new domain with a third-party domain registrar, and assign it to a KVM VPS plan.

Point Domain to KVM VPS

Registering and Assigning a Domain to Your KVM VPS

Step-by-step guide on setting up Apache, MySQL, and PHP for `mydomain.com`, secured with Let's Encrypt SSL on a Linux VPS, with configurations for ports 80 and 443.

Install LAMP Stack on Linux

Installing Apache, MySQL, PHP, and SSL on Linux VPS

Step-by-step guide on how to set up OpenVPN over Stunnel on Ubuntu 22.04

OpenVPN over Stunnel

Set up an L2TP/IPsec and IKEv2 VPN server on Ubuntu 22.04 using the hw5ds2/setup-ipsec-vpn scripts. Follow this comprehensive guide to configure a secure VPN server for flexible and encrypted connections on EDIS Global VPS.

L2TP/IPsec & IKEv2 VPN

L2TP/IPsec and IKEv2 VPN

Step-by-step guide on how to Install Google Chrome web browser on your Windows Server operating system.

Install Chrome on Windows Server

How to Install Google Chrome on Windows Server

Reset Windows Password (generic, classic)

How to Reset Administrator Password on Windows Server

This doc explains how to set a new password for the root user on a Linux VPS by booting the machine in single-user mode using VNC.

Reset Linux Root Password (Single-User Mode)

Forgot Linux root Password

Step-by-step guide to setting up a LAMP environment with PostgreSQL & PostGIS on EDIS Global VPS. Harness the power of traditional web hosting combined with spatial capabilities. Get started today

How to Install LAMP with PostgreSQL and PostGIS

EDIS Global does not offer desktop enabled Debian or Ubuntu images, but users can install Ubuntu 22.04 and enable the GUI via a few shell commands.

GUI versions of Ubuntu or Debian

This document is a basic guide for installing Jitsi Meet, which is an open-source video conferencing software, on a VPS running Ubuntu.

Install Jitsi on your VPS

This guide will help you set up a Wireguard VPN server with Adguard, Unbound, and DNSCrypt-Proxy on your VPS using a simple script.

How to set up Wireguard VPN

Learn how to manually install MikroTik RouterOS on EDIS Global KVM VPS. Follow step-by-step instructions, including adjusting hardware settings, to ensure a smooth and successful installation process.

The doc provides instructions and settings on how to install Mikrotik on an EDIS Virtual Server using KVM. This involves changing hardware settings such as the disk driver and network driver

Mikrotik RouterOS on EDIS KVM

This guide explains how to install OpenVPN Community Edition via Turnkey on a VPS.

Installing OpenVPN via Turnkey

This doc provides a brief guide on how to use ufw (Uncomplicated Firewall) on Linux-based systems to manage firewall rules.

UFW (Uncomplicated Firewall)

Solution to extend the validity of a Windows trial version using this simple command in PowerShell

Extending 180 day trial version of Windows

Learn how to resolve OpenSSH startup delays on virtual machines by feeding entropy from the host system using VirtIO RNG or other methods. Improve VM performance easily!

Fix OpenSSH Delays (Entropy)

Fix OpenSSH Delays on VMs Caused by Low Entropy

Explore the structure and benefits of the EDIS Global VPS reselling program. Learn about volume discounts, API access, support responsibilities, and more.

Reselling EDIS Global VPS

EDIS abuse department handles and responds to abuse notifications to stop abuse. Learn how to create an abuse report and where to send it to.

Reporting Abuse

Learn how to resolve the black screen issue when connecting to a Windows Server using Microsoft Remote Desktop application. Modify the Windows Registry or use alternative RDP clients like MobaXterm and mRemoteNG to successfully connect.

Fix Black Screen When Connecting to Windows Server

Learn why your Windows Server is slowing down and how to optimize its performance effectively. This guide covers CPU & RAM management, disabling unnecessary services, handling heavy applications like MetaTrader, optimizing network settings, and cleaning up storage to ensure smooth operation. 🚀

Windows Server Slow

Check and Optimize Windows Server

RealVNC's ColorLevel pal8 is not supported by most VNC servers. Easy guide how to fix RealVNC settings and connect.

VNC Viewer (RealVNC) closes after connecting to VNC server

This document is a rough guide for manually installing Windows Server on EDIS KVM using VNC. The purpose of this doc is to showcase the process. Please use our Auto-Installers!

Manual Windows Server installation on EDIS KVM

This doc provides a solution fix to the CredSSP Encryption Oracle Remediation Error in Windows 10 Home Edition. It involves running a command prompt as administrator, pasting a code, and rebooting the system.

Fix Remote Desktop CredSSP Encryption Oracle Remediation

What Is SeaBIOS and Why Do I See It When Booting My VPS?

Seabios

What is SeaBios

Configuration, Order, Cancellation: A quick guide to get started with the EDIS Global ORDER API for seamless VPS lifecycle management.

Explore our Order API

EDIS Global Order API

Place a new VPS order by authenticating with your WHMCS credentials and specifying the order details in JSON format.

### JSON Parameters:
- **billingcycle**: Specifies the billing cycle, e.g., 'monthly' or 'yearly'.
- **paymentmethod**: Specifies the payment method, e.g., 'paypal'.
- **applycredit**: Specifies whether to apply available account credit for the order. Accepts `true` or `false`.
- **item**: An array of product configurations:
  - **pid**: Product ID.
  - **os**: Operating System ID.
  - **hostname**: Hostname for the VPS.
  - **additional_ram**: Additional RAM requested (optional).
  - **additional_vcpu**: Additional vCPU requested (optional).
  - **additional_ip**: Additional IPs requested (optional).
  - **additional_diskboost**: Additional disk boost requested (optional).
  - **ssh_pubkey**: Public SSH key for access.

### **Response Behavior:**
- If `applycredit` is set to `true` and there is sufficient credit in the account, the response will return:
  ```json
  { "invoicepaid": true }
  ```
- If there is insufficient credit or the request is incorrect, the response will return:
  ```json
  { "invoicepaid": false }
  ```

**Example JSON:**
```json
{
  "billingcycle": "monthly",
  "paymentmethod": "paypal",
  "applycredit": true,
  "item": [
    {
      "pid": 1814,
      "os": 92,
      "hostname": "kvmtest",
      "additional_ram": 467,
      "additional_vcpu": 467,
      "additional_ip": 467,
      "additional_diskboost": 615,
      "ssh_pubkey": "ssh-rsa. ..."
    },
    {
      "pid": 1814,
      "os": 88,
      "hostname": "kvmtest2",
      "additional_ram": "",
      "additional_vcpu": "",
      "additional_ip": "",
      "additional_driveboost": "",
      "ssh_pubkey": "ssh-rsa. ..."
    }
  ]
}
```

⚠️ **Note:**
If you receive a response like `"status": "failed"` along with an `orderid`, it may indicate that the VPS could not be provisioned due to the product being **out of stock** in the selected location.

**Example Failed Response:**
```json
{
  "status": "failed",
  "orderid": 241158
}
```

Order VPS

Upgrades a KVM service to a new product within the same location.

Upgrade VPS

Get available VPS plans and their configurations for a given location using your WHMCS credentials and the location ID retrieved from the get locations endpoint.


Get VPS Plans

Lookup Available VPS Plans

Get details of available VPS locations using your WHMCS account credentials.


Get VPS Locations

Lookup Available VPS Locations

Get the available billing cycles for a variety of products by authenticating with your WHMCS account.


Get Billing Cycles

Lookup Available Billing Cycles

Retrieves a list of services linked to the user's account based on the provided login credentials, including details such as service status, billing cycle, pricing, and location.

Get services

Get payment methods by providing WHMCS account details.


Get Payment Methods

Lookup Available Payment Methods

Identify the service ID linked to a KVM instance by supplying your WHMCS credentials and KVM ID.


Get Service ID

Lookup Service ID from KVM_ID

Get the KVM ID for a specific service by providing your WHMCS login details and service ID.


Get KVM_ID

Lookup KVM_ID from Service ID

To cancel a VPS product, provide either the KVM ID or service ID, along with the type of cancellation you wish to proceed with.


Cancel VPS

Use this endpoint to create an authentication session for managing your KVM VPS. Simply provide your WHMCS credentials (`email` and `password`) to authenticate requests. Optionally, you can specify a `kvm_id` to limit the session access to a specific KVM instance


Getting Started

VPS Management

FAQ

Join Our Team

Advanced Setup Guides

Misc

Manage Your VPS Like a Pro

Welcome to EDIS Global Help and Docs! 🚀

Get Started

VPS Management

VPS FAQs

IP Change

Private VLAN

Reinstall

MikroTik Guide

Billing Workflow

Getting Started

VPS Management

FAQ

Join Our Team

Advanced Setup Guides

Misc

​Welcome to EDIS Global Help and Docs! 🚀

Get Started

VPS Management

VPS FAQs

IP Change

Private VLAN

Reinstall

MikroTik Guide

Billing Workflow

Welcome to EDIS Global Help and Docs! 🚀