Your Support PIN
A Support PIN (Personal Identification Number) is a unique identifier assigned to each Virtual Private Server (VPS) managed through EDIS Global. This PIN acts as a security measure to ensure that any requests or changes to the server are made by authorized individuals. It is used as a form of second-factor authentication, adding an extra layer of security.
The Support PIN is required when you:
- Contact customer support for assistance with your VPS.
- Authorize certain actions on your server.
- Need to prove ownership or access rights, especially when requesting changes to account information, such as updating the registered email address.
Your unique Support PIN can be found in the VPS management dashboard of EDIS Global. Follow these steps to locate your PIN:
- Log in to Your VPS Management Portal: Access the portal by navigating to https://docs.edisglobal.com/vps-management-portal
- Select Your VPS: Go to the 'Services' tab and choose the VPS for which you require the Support PIN.
- Locate the Support PIN: Find the Support PIN at the bottom of the "Information" window where it is prominently displayed (see picture below).
How to Use Your Support PIN
Whenever you interact with EDIS Global Support, you may be asked to provide your Support PIN. Have it ready to:
- Confirm account ownership
- Authorize changes or requests.
- Enhance the speed and efficiency of the support process.
Security Tips
- Keep Your PIN Confidential: Do not share your Support PIN with anyone who is not authorized to manage your VPS.
Need More Help?
If you have any questions about your Support PIN or require assistance with your VPS, contact EDIS Global Support directly. Our team is ready to assist you with any inquiries or issues you may have.
