Use this checklist to determine if you are eligible for a refund:

If you meet above conditions, you are likely eligible for a refund. Please proceed by submitting the required information to our support team (follow link below)

Customers who purchased a VPS less than 24 hours ago, and did not use a special offer or coupon code, may be eligible for a refund. 

Cancellation and Refund Policy

Can I get a refund?

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How Our Support Team Helps You

Linux Secure Shell (SSH)

Windows Remote Desktop

Backups

Acceptable Use Policy (AUP)

Basic SSH Security

Getting Started

VPS Management Portal

Reinstalling Your VPS: Choose Linux or Windows

Cloud-Init based VPS Installations

Power Cycle or Reboot a VPS

Forgot Linux root Password

Mount an ISO image

Post-Install Scripts

Provide a Custom ISO image

Enable VNC server

IP Address Settings

IPv6 Configuration

IPv6 Troubleshooting

Your Support PIN

Management API and Order API

VPS Management

What is a Virtual Private Server?

What is a KVM VPS?

Free trials available?

Port 25 open for email?

Windows RDP Service available?

Hourly plans available?

Ping Test IP

Change IP addresses

Order additional IP addresses

Configure additional IP on a Linux VPS

Setting up Reverse Pointers

Do IP addresses change during upgrade or reinstall?

IP address cannot be reached from my country

Geolocation & GEO IP databases

IP from another country

Understanding reverse DNS location vs VPS location

Static IP Addresses

Can I bring my own IP addresses?

IP spoofing: EDIS Global's strict stance

Debugging Packet Loss

IP Addresses

List of EDIS Global VPS Hosting Locations Worldwide

How to Change VPS Server Location

Locations

Accidental Renewal: Convert Payment to Account Credit

Accepted Payment Methods

Confirmation Requirements for Cryptocurrency Payments

How long does it take to receive VPS credentials?

Cancel a VPS service

Opting for a Monthly Consolidated Invoice

EU VAT explained

Can I pay with IBAN?

BTC payment arrived after the payment window

How to pay in EUR when PayPal balance is in another currency

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EDIS Global Bank account details

Receive Invoices to a Different Email Address

Cancel a PayPal Subscription in Your PayPal Account

Handling Locked Cryptocurrency Payments with Cryptomus

Billing & Lifecycle

Traffic vs Bandwidth

Traffic explained

EDIS traffic pool - Global and Premium traffic zone

Exceeding Monthly Traffic Limit

DOS Attacks

Traffic (bandwidth)

Upgrading a VPS to a higher tier

Will I lose data when I upgrade?

Is it possible to downgrade?

How to Add a Second Network Interface to Your EDIS VPS

CPU Cores vs. CPU Sockets in VPS Environments

Upgrade, Downgrade

How to Configure RAID-10 on HPE DL360 Gen10

How to Install Debian on HPE DL360 Gen10 using Remote Media on ILO5

Dedicated Server

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Support Agent (non-voice)

Technical Procurement & Server Operations Coordinator

Senior Linux Systems Engineer (KVM & Hosting Expert)

Cloud-Init OS Installation

Manually Resize Disk After Plan Upgrade on live Linux Systems

RegreSSHion openssh vulnerability

How to Update SSHD on Debian, Ubuntu, and Red Hat Linux

Security Advisories

Registering and Assigning a Domain to Your KVM VPS

Installing Apache, MySQL, PHP, and SSL on Linux VPS

OpenVPN over Stunnel

L2TP/IPsec and IKEv2 VPN

Install AmneziaWG on Keenetic Router

Install WireGuard Client on Ubuntu 22.04 and Connecting to the server using AmneziaWG

Install AmneziaWG client on Windows

Install AmneziaWG on Ubuntu 22.04

Reset Administrator Password on Windows Server

How to Install LAMP with PostgreSQL and PostGIS

GUI versions of Ubuntu or Debian

Install Jitsi on your VPS

How to setup Wireguard VPN

Mikrotik RouterOS on EDIS KVM

Installing OpenVPN via Turnkey

UFW (Uncomplicated Firewall)

Advanced Setup Guides

Extending 180 day trial version of Windows

Reselling EDIS Global VPS

Reporting Abuse

VNC Viewer (RealVNC) closes after connecting to VNC server

Manual Windows Server installation on EDIS KVM

Fix Remote Desktop CredSSP Encryption Oracle Remediation

Misc

hard reset

power on

power off

get power state

Power Management

get iso

get turnkey images

reinstall

reinstall with turnkey image

mount iso

umount iso

download custom iso

get autoinstall images

Installation

set configuration

get configuration

Settings

get screenshot

get all details about a kvm

get traffic

get cpu usage

get a few details about a kvm

get mount

Collect Information

set vnc keyboard language

get vnc status

enable vnc

disable vnc

get ptr

del ptr

set ptr

enable auto hydration

disable auto hydration

get global traffic pool size

get hydration log

assign traffic ressources from global pool

Traffic Pool

get all hooks

del hooks

set hooks

example callback

Hooks

Create an AUTH-sessions to manage your KVM

KVM REST API

get payment methods

get billingcycles

get locations

get products

add order

cancel product

KVM ORDER API

Can I get a refund?

Refund Eligibility Checklist