> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edisglobal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No email received?

> Did not receive your EDIS Global VPS welcome email? Reinstall the server with a fresh password and OS of your choice using the auto-installer in the portal.

export const CtaButton = ({label, link, openInNewTab}) => <button className="custom-cta-button">
    <a href={link} target={openInNewTab ? "_blank" : "_self"}>
      {label}
    </a>
  </button>;

## We can not resend emails!

If you did not receive our email with VPS credentials:

<Info>
  We can’t resend passwords! We are unable to resend emails which contain credentials or passwords. For security reasons, we don’t store your passwords. Don’t worry, you can easily set up your service with a new password.
</Info>

## How to access your new VPS

<Steps>
  <Step title="Log in to your">
    [VPS Management Portal](https://manage.edisglobal.com/clientarea.php)
  </Step>

  <Step title="Locate your VPS in the Services tab" />

  <Step title="Reinstall your VPS with a fresh OS and your own password">
    <CtaButton label="How to Install Linux or Windows" link="/vps-management/autoinstall-reinstall-install-vps-linux-windows" />
  </Step>
</Steps>

<Info>
  Keep in mind, no email will be sent when you reinstall!
</Info>

## Why we can't resend passwords

We do not store passwords at all.

Passwords are generated during deployment and configured directly on the VPS. They are never saved in any of our systems. If you did not receive the initial password, it cannot be recovered.

In this case, the server must be reinstalled and a new password will be set during the installation process.

This design ensures maximum security — credentials that are not stored cannot be leaked, accessed, or compromised.