> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edisglobal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Network Is Down (Linux server)

> When your Linux VPS appears unreachable or the network seems down, connect via VNC and follow these steps to diagnose and restore network connectivity.

## How to Connect to the Server via VNC

1. Log in to the [VPS Management Portal](https://manage.edisglobal.com/clientarea.php).
2. Locate your VPS in the Services tab.
3. Click on **Start VNC** , then use **noVNC** to connect to the console of your server.

## What to check once connected via VNC

If your server's operating system is **Linux**:

1. **Check the network interfaces:**

   ```bash theme={"system"}
   ip a
   ```

   * Make sure the network interface (e.g., `eth0`, `ens3`) is UP and has a valid IP address.

2. **Check the gateway and ping it:**

   ```bash theme={"system"}
   ip route
   ```

   * Identify the gateway address (look for the line `default via ...`).
   * Then ping the gateway:

     ```bash theme={"system"}
     ping -c 4 <IP_GATEWAY>
     ```

3. **Ping local addresses:**

   * Ensure the local network stack is working:

     ```bash theme={"system"}
     ping -c 4 127.0.0.1
     ping -c 4 $(hostname -I)
     ```

4. **Check the SSH service:**

   * Verify if the SSH service is running:

     ```bash theme={"system"}
     systemctl status sshd
     ```

5. **Check the web server (if applicable):**

   * If nginx or apache is installed:

     ```bash theme={"system"}
     systemctl status nginx
     # or
     systemctl status apache2
     ```

6. **Review recent logs:**

   * Check for any recent system or network errors:

     ```bash theme={"system"}
     journalctl -xe
     ```

7. **Restart the networking service if necessary:**

   * If there are issues with the network interfaces or configuration:

     ```bash theme={"system"}
     systemctl restart networking
     ```