> ## Documentation Index > Fetch the complete documentation index at: https://docs.edisglobal.com/llms.txt > Use this file to discover all available pages before exploring further. # How PayPal subscriptions work > Understand who sends your PayPal subscription payments, how to manage them, and what to check when a payment stops or arrives unexpectedly. > [!NOTE] > > **PayPal sends scheduled subscription payments automatically. EDIS Global does not actively charge your PayPal account for each recurring payment.** > > You authorise the subscription in PayPal. PayPal then processes payments according to the schedule you approved. ## What is a PayPal subscription? A PayPal subscription is an agreement you approve during checkout that allows PayPal to make recurring payments to a merchant. Think of it like a **standing order at a bank**: you give permission once, and payments are sent on an agreed schedule. You do not need to approve every payment separately. This page explains the **fixed, scheduled PayPal subscriptions used for EDIS Global services**. A one-off PayPal payment does not, by itself, create a subscription. ## Who initiates each payment? 1. **You approve the subscription** in PayPal, including its amount and payment frequency. 2. **PayPal runs the schedule** and processes the recurring payments using the funding source assigned to that subscription. 3. **EDIS Global receives the payment** and records it in your customer account. For these subscriptions, **we do not send an individual charge request to PayPal for each recurring payment**. An invoice or payment reminder from EDIS Global does not trigger the scheduled PayPal transfer. **Example:** You approve a subscription for EUR 10 per month. PayPal sends EUR 10 each month according to that subscription. The payment is the result of your existing authorisation, rather than a new payment request from our team. ## Why did PayPal pay after I changed or cancelled a service? Your PayPal subscription and your EDIS Global service are managed separately. The subscription does not automatically follow changes to your services, invoices or account credit. An existing subscription may therefore continue sending the same amount after you: * Upgrade or downgrade a VPS. * Cancel a service. * Pay an invoice manually or with account credit. * Switch to another payment method. This can result in duplicate payments, excess account credit or an amount that no longer covers your invoice. Review your active PayPal subscriptions whenever your services or payment method change. If a payment looks unexpected, compare your PayPal activity with your [EDIS Global invoices](https://docs.edisglobal.com/faq/billing-lifecycle/find-and-download-invoices.md). [Contact support](https://www.edisglobal.com/contact) with the invoice number and PayPal transaction ID if you need help matching a payment. ## How do I manage or stop a subscription? You can review and cancel your automatic payments in your own PayPal account: 1. Log in to PayPal and open **Settings**. 2. Choose **Payments**. 3. Open **Subscriptions and saved businesses** or **Automatic Payments**. 4. Select the relevant merchant or subscription. 5. Review the agreement, change its payment method where available, or select **Cancel** to stop future payments. Menu names may vary by country and account interface. See our [step-by-step cancellation guide](https://docs.edisglobal.com/faq/billing-lifecycle/how-to-locate-and-cancel-a-subscription-in-your-paypal-account.md) or [PayPal's automatic payment help](https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240). > [!WARNING] > > **Cancelling a PayPal subscription does not cancel your VPS or settle unpaid invoices.** To stop using a VPS, also [request service cancellation in the EDIS Global portal](https://docs.edisglobal.com/faq/billing-lifecycle/cancel-a-service.md). When cancelling a VPS, check PayPal separately and cancel the corresponding subscription. ## What if a payment stops or fails? Start by checking your PayPal account: * Is the subscription still active? * Does PayPal show a failed, pending or completed payment? * Is the card or bank account assigned to this subscription still valid and able to fund the payment? * Has PayPal sent a notice about an account restriction or required action? A missed payment does not, by itself, mean that EDIS Global blocked it or forgot to charge you. Funding problems, the agreement's status or a PayPal processing issue may be involved. Depending on the subscription, PayPal may retry failed payments. If PayPal shows a completed payment but your EDIS Global invoice is still unpaid, **contact our support team with the PayPal transaction ID and invoice number**. If PayPal cannot complete the payment, follow its account notices or contact PayPal support. Check the payment status before paying manually, because an active subscription or retry may still send funds. If the invoice is approaching its due date, contact us promptly; a PayPal problem does not extend the invoice deadline. ## Further reading * [PayPal: manage or cancel automatic payments](https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240). * [PayPal: failed subscription payments and retries](https://developer.paypal.com/docs/subscriptions/customize/payment-failure-retry/). * [Automated payment options at EDIS Global](https://docs.edisglobal.com/faq/billing-lifecycle/automated-payments.md). ## Related topics - [Automated payments](https://docs.edisglobal.com/faq/billing-lifecycle/automated-payments.md) - [Cancel a PayPal subscription in your PayPal account](https://docs.edisglobal.com/faq/billing-lifecycle/how-to-locate-and-cancel-a-subscription-in-your-paypal-account.md) - [From chaotic payments to automated payments](https://docs.edisglobal.com/faq/billing-lifecycle/payments-transitions.md) - [How to pay in EUR when PayPal balance is in another currency](https://docs.edisglobal.com/faq/billing-lifecycle/how-to-pay-paypal-use-different-currency.md) - [How VPS renewals work](https://docs.edisglobal.com/faq/billing-lifecycle/how-vps-renewals-work.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.