> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edisglobal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Can't I Change the Country in My Client Account?

> Why country changes on EDIS Global client accounts are restricted by VAT, tax, and regulatory rules, when changes are possible, and what alternatives exist.

## Country changes in client accounts

For accounting, tax, and regulatory compliance reasons, we generally **do not allow changes to the country associated with a client account**.

The country assigned to an account determines:

* Applicable **VAT rules**
* **Invoicing requirements**
* **Tax reporting obligations**

Changing the country may affect **past and future invoices**, which is why such changes are restricted.

***

## When can a country change be considered?

A country change may only be reviewed if **both** of the following conditions are met:

* The **current country is outside the European Union**
* The **new country is also outside the European Union**

<Note>
  Country updates may only be considered for **non-EU → non-EU** changes.
</Note>

***

## When country changes are not allowed

Country changes are **not permitted if any EU country is involved**, including:

* Moving **from a non-EU country to an EU country**
* Moving **from an EU country to a non-EU country**
* Moving **between two EU countries**

<Warning>
  If any **EU country** is involved in the change, the country in the existing account **cannot be updated**.
</Warning>

***

## If your legal country has changed

If your **legal residence** or **company registration** has changed to a country that involves the **European Union**, a **new client account must be created** under the correct country.

<Note>
  Services cannot be transferred between client accounts.
</Note>

***

## Updating other account details

You can update other account details at any time in your Client Portal, including:

* Company Name
* Address
* Email address
* VAT ID

Update them here:

[Open Control Panel](https://manage.edisglobal.com/clientarea.php?action=details)

***

## Requesting a Non-EU → Non-EU country update

If you believe your case qualifies for a **non-EU → non-EU country update**, please contact:

[**support@edisglobal.com**](mailto:support@edisglobal.com)

Our team will review the request and confirm whether the change can be applied.

***

<Warning>
  Moving or transferring existing VPS services to a different client account is **not possible**.
</Warning>

More information:\
[Moving / transferring services to a different client account](https://docs.edisglobal.com/faq/billing-lifecycle/moving-services-to-different-client-account#moving-transferring-services-to-a-different-client-account)