> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edisglobal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# VPS Cancellation

> Cancel an EDIS Global VPS service step by step, including end-of-term and immediate cancellation workflows, video walkthrough, and data deletion timelines.

## How to request Cancellation for your EDIS VPS

A VPS can be cancelled in the VPS Management Portal at any time.

<Steps>
  <Step title="Log in to your">
    [VPS Management Portal](https://manage.edisglobal.com/clientarea.php)
  </Step>

  <Step title="Locate your VPS in the Services tab" />

  <Step title="and click &#x22;Request Cancellation&#x22;">
    Cancel **with immediate effect** or **by the end of the billing period**.
  </Step>
</Steps>

Cancelling a service removes the lines for this service from pro-forma invoices!

## Video Guide how to Cancel a Service

<iframe width="100%" height="450" src="https://www.loom.com/embed/206825b87a894704af333b9fb57a5a2b?sid=7a6cf401-af9b-4494-b44d-8a95f12927ff" frameborder="0" allow="accelerometer; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen />

<Note>
  Our services are based on **MONTHLY subscriptions** rather than daily. We\
  understand that sometimes you may need to discontinue a service prior to the\
  completion of the subscription period. Unfortunately, in those cases, **we**\
  **cannot provide a refund** for any portion of the subscription that has already\
  been paid. We apologize for any inconvenience this may cause.
</Note>

## ⏳ VPS expiration workflow

*Used when you request cancellation at the end of the billing cycle (on expiry).*

| **Day**      | **Event**                              | **What Happens**                              |
| ------------ | -------------------------------------- | --------------------------------------------- |
| 0            | Cancellation (on **expiry**) requested | VPS continues running **until the due date**  |
| 0            | Invoice cancelled                      | No charge for next billing period             |
| **Due Date** | 🚫 Service Terminated                  | VPS stops, contract ends                      |
| +6 days      | 🗑️ Data Deleted                       | VPS data permanently removed from our servers |

***

## ⚡ Immediate termination workflow

*Used when you request cancellation right away.*

| **Day** | **Event**                              | **What Happens**                              |
| ------- | -------------------------------------- | --------------------------------------------- |
| 0       | Cancellation (**immediate**) requested | VPS stops working **immediately**             |
| 0       | Invoice cancelled                      | No charge for next billing period             |
| 0       | 🚫 Service Terminated                  | VPS contract ends right away                  |
| +6 days | 🗑️ Data Deleted                       | VPS data permanently removed from our servers |

***

### Notes

* **Data Deletion** is **permanent** and cannot be reversed after 6 days.
* Please **back up your data** before requesting cancellation.
* **Reactivation:** Reach out to support prior to Data Deletion