> ## Documentation Index
> Fetch the complete documentation index at: https://docs.edisglobal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I get a refund?

> Customers who purchased a VPS less than 24 hours ago, and did not use a special offer or coupon code, may be eligible for a refund or a free location change.

export const CtaButton = ({label, link, openInNewTab}) => <button className="custom-cta-button">
    <a href={link} target={openInNewTab ? "_blank" : "_self"}>
      {label}
    </a>
  </button>;

### **Before requesting a refund**

If your reason is:

* selected wrong location
* latency concerns
* geographic preference

You may request a **free one-time location change** within 24 hours instead of cancelling. \
Refunds will not be granted after a location change has been completed.

### **Refund eligibility checklist**

Use this checklist to determine if you are eligible for a refund:

1. **Time Frame**
   * Did you purchase the VPS service within the last 24 hours?
   * Did you not complete a location change?
2. **Special Conditions**
   * Was your purchase made without a discount code?
   * Did you not revoke a cancellation request for this VPS?
   * Have you not added pool-traffic to the VPS?
   * Have you not ordered an upgrade for your VPS?
3. **Refund Limit**
   * Have you requested no more than 1 refund within the past 12 months?
4. **Service Abuse**
   * Were your services not closed for violating our terms or [AUP](https://docs.edisglobal.com/acceptable-use-policy)?

***

If you meet above conditions, you are likely eligible for a refund. Please proceed by submitting the required information to our support team (follow link below)

***

<CtaButton label="Refund Policy and Template" link="./cancellation-and-refund-policy" />